Reasons why your six-digit 2-factor authentication code hasn't arrived

Summary

What to do if you haven't received your 2-factor authentication (2FA) code.

If you find that a verification text or phone call from Sage doesn't arrive as expected, continue to follow this article.

Using Sage Verify with notifications enabled? You don't need to enter a code this way. Instead, tap the notification on the device you installed Sage Verify to and tap 'Yes, it's me'
Using Sage Verify without notifications? You won't receive a code. Instead, open the app to find your six-digit authentication code and log in to your Sage account
Multiple Users on the Same Account? Each user needs their own login and 2FA set up on their individual devices, otherwise someone else may receive your code. For more details, visit our article 2FA for multi-user Sage accounts
Using a third-party Authenticator App? Make sure to open the app to view your code - You won't receive a notification with your code. Find out more in the log in using 2FA article
Incorrect Phone Number: If you're using text or phone call, ensure the phone number associated with your account is correct and up to date. If there has been a recent change in your phone number, reset your 2FA
Carrier Issues: Sometimes, mobile carriers have delays or problems with SMS delivery. This can be due to network congestion, maintenance, or outages affecting the service.

TIP:

If you aren't receiving a text, you can select get a call to receive the code by phone call instead.
Spam filters or blocking: Some phones have spam filters that mistakenly block or filter out SMS messages from unknown numbers, including 2FA codes. Check this with your phone provider

If the issue persists, use your recovery key or backup method to authenticate. For more details, follow the I can't authenticate using 2FA article.