Skip to content
logo Knowledgebase

Error: 'The Remote Data Access service is currently unavailable...', when trying to access your data

Created on  | Last modified on 

Summary

In Sage 50 Accounts v27 or above, when trying to access your data through Remote Data Access you may experience a message.

Description


The message that appears depends on if you're at the main or the remote site:

If at the Main site

"Remote Data Access service unavailable

The Remote Data Access service is currently unavailable and may be inaccessible for some time.

To check to see if the Remote Data Access service has been restored, click Retry.

If the connection cannot be restored, and you need to continue processing data, click Work offline.

WARNING: If you choose to work offline you must advise anyone connected to your data using Remote Data Access to stop processing, otherwise they will lose their work when you go back online.

To discard your changes and close Sage Accounts, click Close."  

if at the Remote site

"Remote Data Access service unavailable

The Remote Data Access service is currently unavailable and may be inaccessible for some time.

To check to see if the Remote Data Access service has been restored, click Retry."








Resolution

To resolve this, you need to check whether the main site or the remote site has the most up to date data. You can then disconnect your company from Remote Data Access and then re-connect your data.

 

NOTE: Whenever you have been working offline, before you reconnect to Remote Data Access, please ensure you take a backup of your data.

Check which site has up to date data

If you work across main and remote sites, there's a possibility one of these sites contains data that hasn't been synced to other sites. To ensure you're using the latest set of data before reconnecting to Remote Data Access, we recommend checking to see what the latest activity is at each site, before deciding which dataset you want to continue working on. Once decided, after you remove your company from Remote Data Access, restore the backup you want to continue working on before re-connecting your data to Remote Data Access. 

Disconnect and reconnect to Remote Data Access

Follow the steps in our guide, Disconnect and reconnect to Remote Data Access.

 

Find out more in our dedicated Help Centre

To help you with Remote Data Access,  we've pulled together everything you need!
Visit the Help Centre >