ERROR: '1053 - The service did not respond to the start or control...'

Using Task Manager

1. Right-click the Windows Taskbar, then Task Manager or Start Task Manager.
2. Select the Processes tab.
3. Browse to the service, for example, Sage 50 Accounts Service v32.
4. Right-click the highlighted process, then select End task or End Process.
5. If prompted, select End process.
6. Return to services.msc, go to Action, then select Refresh.
   
   The status column is now blank. 
   
   NOTE: When in Task Manager, if Sage Data Exchange is appearing, select End Task next to it.
7. Try restarting the data service. If the problem persists, follow the Install any available updates section. 

Install any available updates

Download and install the latest update available for your version of Sage Accounts.

Try restarting the data service. If the problem persists, follow the Check the Windows System Information app section. 

Check the Windows System Information app

• In the Windows search bar enter system information, then click System Information

If this window populates, as shown in the image below, there's no issue with the System Information App. You'll need to Uninstall then reinstall Sage 50 Accounts.

If the System Information window is blank or displays an error message, this indicates an issue. To resolve this:

1. In the Windows search bar, enter cmd then right-click Command Prompt and click Run as administrator.
2. Type net stop winmgmt and press Enter. If asked if you want to continue press Y, then press Enter.  

3.  Type winmgmt /resetrepository then press Enter.

This will report that the repository is reset.

4. Type net start winmgmt, press Enter, then close the Command Prompt.

This can report that the WMI Service is already started, which is normal.

5. Open Sage 50 Accounts and log in to the company. If the issue persists, continue to Step 6.
6. Uninstall then reinstall Sage 50 Accounts. 

If the Windows System Information app is still blank, contact your IT administrator for further help. 

Check .NET settings

NOTE: If you can't access any of the folders below, contact your IT support to arrange the necessary folder permissions. 

1. Stop your data services.
   NOTE: Ensure both Sage 50 Accounts Service and Sage 50 Accounts Control, relevant to your version have a blank Status. This means that they aren't currently running.
2. Browse to C:\Windows\Temp \.Net and delete any folders that refer to the Sage Control Service. For example: Sage.UK.Accounts50.Data.Service.Control_v32.
3. Restart the services.

If the problem persists, continue to the check that Microsoft .NET Framework 4.7.2 is installed section.

Check that Microsoft .NET Framework 4.7.2 is installed

1. Hold down the Windows key  and press R, type appwiz.cpl, then select OK.
2. Select Turn Windows features on or off and select the .NET Framework 4.XX check box, so it shows as  or  .
3. If you haven't installed Microsoft .NET Framework 4.7.2 or above, you can download and install it from www.microsoft.com.
4. If you have installed Microsoft .NET Framework 4.7.2 or above, install all appropriate Windows updates.
5. Reinstall the required service pack or update that prompted the message.

Try restarting the data service. If the problem persists, reinstall the Sage Accounts Data Service. 

Check the Windows System Information app

• In the Windows search bar enter system information, then click System Information

If this window populates, as shown in the image below, there's no issue with the System Information App. You'll need to Uninstall then reinstall Sage 50 Accounts.

If the System Information window is blank or displays an error message, this indicates an issue. To resolve this:

1. In the Windows search bar, enter cmd then right-click Command Prompt and click Run as administrator.
2. Type net stop winmgmt and press Enter. If asked if you want to continue press Y, then press Enter.  
   
   Unable to stop winmgmt?
3. Type winmgmt /resetrepository then press Enter.

This will report that the repository is reset.

4. Type net start winmgmt, press Enter, then close the Command Prompt.

This can report that the WMI Service is already started, which is normal.

5. Open Sage 50 Accounts and log in to the company. If the issue persists, continue to Step 6.
6. Uninstall then reinstall Sage 50 Accounts. 

If the Windows System Information app is still blank, contact your IT administrator for further help.