| | Troubleshoot speed issues with reports |
| Description | When you run a report to preview, there can be a delay to generate or the following error message appears: 'The report could not be generated. No data was returned for this Report.' |
| Resolution | Before you start Ensure the software isn't running in compatibility mode: - Right-click the software icon on your desktop and select Properties.
- Select the Compatibility tab and deselect the Run this program in compatibility mode for: checkbox if selected.
If the issue persists ▼ Running reports over a network Reports can run slowly when accessed over a network. You can run your reports from your local machine to improve speed. - On the menu bar, go to Settings then Company Preferences.
- Select the Reporting tab.
- Deselect the Use Data Path for Reports checkbox, then click OK.
- If required, copy the report to your local computer.
- Run the report and check the speed.
- On the menu bar, go to Settings then Company Preferences.
- Select the Reporting tab.
- Deselect the Use Data Path for Reports checkbox, then click OK.
If the report runs locally, follow our article to troubleshoot any performance issues. ▼ Check your data - On the menu bar, go to File then Maintenance.
- Select Check Data.
- A message appears informing there are no problems. Click OK.
If problems exist with your data, the File Maintenance Problems Report appears. To fix any issues, click How to fix errors & warnings in your Sage data or visit sage.co.uk/mydata. - Click Close then Close again.
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