The information doesn't exist

For example:

• You're running an invoice report but there are no invoices in the data
• You run an Aged Debtors report for a customer with no outstanding transactions
• You run a Sales Credit Day Book report for a customer without any SC transactions on their account
• You run a product activity report for a product with no transactions
• You run a Customer Statement report with an outstanding items layout, but the customer account has no outstanding transactions.
• The customer account on the invoice no longer exists in the software

Incorrect records selected

Only items you've highlighted within the module will appear on the report.

For example, if you highlight one or more invoices and run a report, the results will show that selection only.

If the highlighted records don’t meet the report criteria, the message appears.

To resolve this, check you've highlighted the correct items, or select the Clear button to deselect any highlighted records.

You've applied a search

When you apply a filter or search to the module, the report runs for the data displayed in the filter or search. Find out more in our How do I filter my lists? guide.

For example, if you apply a filter to remove customers with an outstanding balance, running the Aged Debtors report will show the error.

To resolve this, remove the search, or change it to show the information you want to report on.

Check your regional settings 

This can occur if the date is in an American format, for example, 11/01/2022 instead of 01/11/2022. 

Check your computer date format is English (United Kingdom).

If you have a multi-user licence, check where the software is looking to pick up your reports.

1. Select Settings, then press Company preferences.
2. Select Reporting.
   
   • If you hold your reports in your data directory, check the Use data path for reports checkbox
   • If your reports use the default location, clear the Use data path for reports checkbox.
3. Press OK.