I haven't done the migration preparation steps

When you start the migration, you are asked to enter a manager email address and password to begin the move. This email address becomes the main admin in Sage HR Online Services, who can see and do everything in your new portal, including being able to see all payslips.

This email address mustn't be the same email address used for an employee to access their payslips. This is to avoid the main admin profile and an employee profile from merging, which is irreversible.

You can check the email addresses used by logging in to Sage Employee Online Services via https://eol.sage.co.uk.

If you notice an employee does have the same email address as a manager account, then please start the migration using a different manager account.

TIP: If you don't have another manager account available to start the move you can either create a new one or delete the employee from Sage Employee Online Services and add them to Sage HR Online Services with a different email address later - Click here for more details >

Option 1 - Create new manager user

Log into the Employer Online Payslips portal.
Enter your existing Manager user Sage account (formerly Sage ID) and password, then click Sign In.
Click the Settings tab, then click Manage permissions.
Click Add User.
Enter the new email address you want to become the main admin under Sage account, then select Manager as the permission level.

TIP: We recommend this is an email address that can be accessed long-term, not one you may no longer have access to if the user leaves the company.
Click SAVE.
Follow the steps in How to move to Sage HR Online Services to complete the migration using the email address for the manager account you just created.

Option 2 - Delete employee from Sage Employee Online Services and add them to Sage HR after the move

Log in as an Employer via https://eol.sage.co.uk.
Once you're logged in, click Employees.
If you know of an employee whose email address is the same as the email address you want to become main admin, select that required employee, then click Delete.

NOTE: This only deletes them from Sage Employee Online Services, their record in Sage 50 Payroll isn't affected.
Follow the steps in How to move to Sage HR Online Services to complete the migration.
After the migration is complete, log in to Sage 50 Payroll and remove the email address in the analysis tab of the employee record for the employee you deleted earlier.
Enter a different email address for the employee to use.

CAUTION: This must not be the same as the main admin email address.
Add the employee to Sage HR Online Services by uploading historical payslips. They will then be added and need to log in using this email address going forward.

What happens if I migrate without deleting leavers in Sage Employee Online Services?

The migration will work fine without doing this, just be aware that when you later log in to Sage HR Online Services after the migration, any leavers that were listed in Sage Employee Online Services will show as active employees in Sage HR Online Services. To remove them as active employees you will need to 'terminate' them. For steps on how to do this in Sage HR Online Services, use our guide - Remove employees who have reappeared after updating Online Services.

What happens if I start the migration with an email address used by an employee?

If this happens, the main admin profile and an employee's profile merge, which is irreversible. If this ends up occurring, please contact Sage 50 Payroll support so we can check and confirm any additional steps that need to be taken.

What happens if I migrate without notifying my employees?

Notifying employees is just some best practice we recommend so that your employees are aware that there are going to change soon to the way they access their payslips. If you haven't done this yet, you can simply notify them after the migration using the suggested email template available in Step 3 - Notify your employees in our support hub.

What happens if I don't publish pending payslips?

After you complete the migration, you can easily just upload those payslips again that were sat as pending before the move.

TIP: Join one of our live webinars where a Sage expert shows you how uploading payslips to the new portal works, as well as answers any questions you have.

Migration support hub

For everything you need to know about moving to Sage HR Online Services, including how to move, what to do after the move and Frequently Asked Questions, visit our support hub.