| | Unallocate purchase transactions |
| Description | Unallocating a purchase transaction changes the invoice status to Outstanding while keeping the supplier account balance the same. The bank account balance remains unaffected unless you delete or change the payment value, and you can reallocate unallocated payments later.  NOTE: This doesn't remove it from the bank reconciliation.
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| Resolution | Depending on how you allocated payments, you can unallocate sales transactions in several ways. - From the purchase invoice: Remove all payments and credit notes from a single invoice to edit it
- From the supplier payment: Remove invoices from a single payment to edit it; locate this on the Supplier Activity page
- From the supplier allocation: Adjust multiple payments and invoices in one session using the Supplier Activity page
- From a credit note: Remove invoices associated with a single credit note
- Open the invoice from the Purchase invoice list or your Contacts List.
- From Purchases, select Purchase invoices, and open the relevant invoice
- From Contacts, select Suppliers, open the relevant supplier, and then the relevant invoice
- In the Payments section, click the Payment link under the Amount Paid.
NOTE: This opens the Payments and Allocations screen showing allocated payments or credit notes. - Click the link in the Amount column.
- In the Account Allocation section, Clear checkboxes or adjust Amount to Pay.
- Adjust the invoice amount to match unallocated funds. Reduce Amount to Pay by unallocated payments.
- Click Apply.
- Ensure the Left to Allocate amount is zero then click Save.
If you paid the invoice through Supplier Payment, uncheck the tick box next to the invoice you want to unallocate, and then click Save. Act quickly to change or delete a supplier payment allocated to multiple invoices. - Open the payment from Bank Activity or Supplier Activity.
- Select the bank account in Banking and view the transaction.
- In Contacts, choose Suppliers, then select the relevant supplier and payment.
- Clear the checkbox next to the invoice to unallocate and click Save.
Change the amount of the payment - Adjust the Amount paid.
- If less than the original, reduce the invoice amount.
- Click the pencil icon
 next to Outstanding amount - Decrease the Amount to Pay to match the payment
- Save any excess payment as Payment on Account.
Can't see an invoice? Edit the Supplier Allocation to reallocate the payment. - From Purchases and Purchase Credit Notes, open the relevant credit note.
- From the Payments section, select the Payment link under the Amount Paid. This shows all the invoices allocated to the credit note.
- Select the link in the Amount column. This opens the Supplier Allocation.
- Clear the tick box next to any credit notes or invoices you want to unallocate.
- If unallocating multiple invoices or if the credit note paid an invoice, adjust the Amount Paid accordingly.
- Click the pencil icon and decrease the Amount to Pay by unallocated credits
- Make sure the Amount Paid matches the value of the remaining allocated invoices
- Select Save.
To unallocate a payment associated with the quick entry, delete it from banking. - Go to Banking, then select the relevant Bank Account.
- Locate the allocated Payment to the Quick Entry.
- Tick the checkbox to the left of the transaction.
- Select the Trashcan Icon to delete the transaction.
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