If you can't log in to Sage HR Online Services, it will be because of one of the following reasons: - You haven't created a login from your welcome email
- You're using the wrong email address
- You're entering an incorrect password
- Your company doesn't use Sage HR (They may use a different online payslips portal called Sage Employee Online Services)
- Your profile has been terminated
- Your profile has been deleted
- Your login access has been disabled by an admin
- You've entered the wrong workspace
- You need to clear your Internet browser's cookies and cache folder
- Login blocked due to too many incorrect password attempts
 TIP: If the login is blocked, click Forgot password and complete this process to unblock it. You may also need to be resent a welcome email. Run through our checks outlined below to establish which reason is the cause, which will then help you resolve your login issue.
 NOTE: If you need to contact someone about your login issue, you need to contact your employer. Only they have access to contact Sage 50 Payroll or Sage HR support if required.
If you're an admin user trying to resolve a login issue for an employee, run through the admin troubleshooting steps in Employee can't log in to Sage HR Online Services. |