If you can't log in to the Sage HR mobile app, this can be due to the following reasons:

• You haven't set up your access from your welcome email
• You're using the wrong email address
• You're entering an incorrect password
• The company you're trying to access doesn't use Sage HR - They can use Sage Employee Online Services instead
• The admin user has terminated or deleted your profile 
• The admin user disabled your login access 
• You've entered the wrong workspace 

To help us figure out why you can't log in, run through some checks in the section below.

Check you don't use Sage Employee Online Services

Two different Sage online payslips portals exist:

• Sage HR Online Services
• Sage Employee Online Services

You can only log in to companies on the Sage HR app that use Sage HR Online Services. If your company uses Sage Employee Online Services, you can't access this company on the app, only the Sage Employee Online Services website.

 TIP: Your welcome email tells you if you're using Sage Employee Online Services. Any payslip notifications for that company direct you to log in at sagepayrollservices.co.uk. 

Once you're sure that your company definitely uses Sage HR Online Services, move on to the next check.

Try to log in to the Sage HR web portal

The Sage HR mobile app lets you log in to Sage HR Online Services and view your payslips on your phone. As well as this app, you can log in via sage.hr/signin.

Are you able to successfully log in to your employer's Sage HR company via the Sage HR website?

Yes

Move on to the next check.

No

If you're unable to log in via sage.hr/signin, this indicates the issue is regarding your actual login. Run through our I can't log in to Sage HR Online Services web portal article. 

Check you've entered the correct email address

Verify you've typed in your email correctly and it's exactly the same as what you entered when you successfully logged in via sage.hr/signin.

Check that you haven't entered a space at the end of the email address.

 TIP: If you're unsure what email address to use, it's the one Sage sent your welcome invite to. Alternatively, contact your employer who can confirm what email address they've used to set you up.

If you've entered the email address correctly, move on to Check your workspace URL.

Check your workspace URL

When you enter your email address and tap Next, do you see a Workspace field?

No, it just asks for a password

In that case, move on to the next check.

Yes

If you can log in at sage.hr/signin but not on the Sage HR app, check the Workspace you've entered. The Workspace is the part before .sage.hr in your company's unique URL. This is necessary if you've registered your email address with multiple companies on Sage HR.

Check what your workspace is, if you don't know, find out what is my company's Sage HR workspace?

Check you've entered the correct password

Check you've typed in your password correctly. If your password has auto-populated, enter your password manually. It's possible your phone has saved an incorrect password.

Still can't log in?

If you've completed all checks and still can't log in on the mobile app, contact your employer. They can reach Sage support directly.

Inform your employer whether you can log in on the website version of Sage HR Online Services, as Sage will ask them this.