Check your software version number
To use
must be using Sage 50 Accounts v27 or above.
To check your version:
- Open your software and choose to open Demonstration data then click OK.
- Logon as MANAGER with no password and click OK.
- Click Help then click About and check your software version number.
If you need to update your software, visit the Installation Help Centre.
Retry / Work offline / Close
Retry
If you choose to Retry:
- If it reconnects successfully - the entry you're posting posts successfully, and it's OK to continue posting at all sites
- If the reconnection fails - the same No Internet Connection message appears again
Work offline
If you choose to Work offline, all other sites should stop posting until this site reconnects.
When you reconnect in v28 and above, you can either overwrite the shared data with your offline copy or discard your changes and reconnect to the shared data.
In v27, if users continue to work in this company at the remote sites, when the main site reconnects, their data is lost. When the main site reconnects to RDA, users working at remote sites see the following message:
'The main site has reconnected to this RDA company.
Any changes you make now won’t be overwritten by the main site.
To continue, click OK.'
CAUTION: Once this message appears, they must check and if necessary re-enter any postings they've lost.
Once your Internet connection is available, to reconnect to RDA, close then re-open Sage 50 Accounts.
Close
If you choose to Close, this closes Sage 50 Accounts on this site.
In this scenario, users are fine to continue posting on other sites. In this situation, take regular backups of the data as a precaution.
When this site reconnects, any changes made by the remote sites sync to this site.
If the issue persists
If the connection issue persists:
Make sure everyone is out of Sage and restart the computer that holds the data at the main site.
Check you've configured your antivirus and firewall settings to avoid conflicts. If your Internet speed is sufficient, and you've configured the antivirus and firewall settings, a last resort to sort out the connection is to reset RDA. If connection still doesn’t work after this, then you must look again at your antivirus and firewall settings.
If using Kaspersky
When using Kaspersky antivirus software, the following steps can resolve this issue:
- Open your Kaspersky software, click the gear icon, then on the left-hand menu click General.
- In the list on the right, clear the Enable Self-Defence check box, then click Save.
- Right-click the green shield Kaspersky icon in the Windows system tray, click Exit, then click Continue.
- Press the Windows key + E then browse to C:\ProgramData\Kaspersky Lab\AVPxx where xx is your software version, for example, AVP21.3.
- Right-click the Report folder, click Rename then rename the folder to OldReport.
- Open Kaspersky, click the gear icon, click General, select the Enable Self-Defence check box, then click Save.
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NOTE: RDA requires a broadband Internet connection with a download speed of at least 4Mbps, and an upload speed of at least 2Mbps. You can check your connection speed at various sites online, such as