Need more space on your licence for extra companies, employees, or users? Just pop your details into this form and we’ll get back to you soon.

If this is impossible, you can move the data onto one of the client PCs and attempt the check data routine again.

If the check data runs fine, it shows something on the Network, causing the software to hang or crash on check data. Troubleshoot performance issues.

Even slow movement of the progress bar means Check Data is still working. Check Data takes longer in areas with large amounts of data. It isn’t uncommon for Check Data to appear to have hung when checking Bank Accounts. Run Check Data for at least twice as long as it usually takes to complete before you click Next.

If the issue still occurs, click Next.

Check that the settings and data directories aren’t hidden or read-only

1. Help > About > in the Program Details area, make a note of the Settings directory and the Data directory.
2. Browse to the Settings directory.
3. Right-click on the folder for your version > Properties > clear the Read-only and Hidden check boxes > Apply.
4. Select Apply changes to this folder, subfolders, and files > OK > OK.
5. Browse to the Data directory > repeat steps 3 and 4.

Reindex and Compress the relevant module and clear the audit trail to 01/01/1980

 NOTE: Before changing the data, take a backup of the data files. For more information about how to back up your data.

Make a note of the area being checked when Sage Accounts hangs or crashes. The following table advises which areas to ReIndex and Compress:

Before running the reindex and compress routine, make a note of the number of splits. This equates to the number of lines of transaction information in the data. To do this:

• Help > About > Data Information > note the number of splits

After the reindex and compress routine, check the number of splits again; if the number has changed, the data hasn’t been fixed, and you’ll need to either restore an error-free backup or arrange for the data to be repaired at Sage. For more information about sending your data in for repair, contact Sage technical support.

Area in which check data hangs or crashesAreas to ReIndexAreas to CompressTransaction Link Integrity

Ledger Transaction Links

Customer Accounts

Supplier Accounts

Nominal Accounts

Bank AccountsAudit Trail

Customer Accounts

Nominal / Bank Accounts

Supplier AccountsAudit Trail

Sales Ledger

Purchase Ledger

Nominal Ledger

Bank AccountsStock RecordsStock RecordsProductsInvoice RecordsInvoicesInvoicesPrice ListsPrice ListsPrice ListsSOP RecordsSales Orders

Goods Despatched NotesSales Orders

Goods Despatched NotesPOP RecordsPurchase Orders

Goods received NotesPurchase Orders

Goods received NotesGood Received NotesPurchase Orders

Goods received NotesPurchase Orders

Goods received NotesProject RecordsProject Records

Project TransactionsProject Ledger

To ReIndex and compress the data and clear the audit trail to 01/01/1980

1. File > Maintenance > Reindex data files.
2. Select the relevant files to reindex using the table above > OK > when the confirmation message appears, click Yes.
3. Compress Now > clear the Compress All Data Files check box > select the relevant files to compress using the table above.
4. Compress > OK > Close > Close.
5. Tools > Period End > Clear Audit Trail > Next.
6. Enter 01/01/1980 > Next > Next > Exit.

If the issue still occurs or the ReIndex and Compresses option hangs this indicates the data is corrupt. We recommend that you restore a backup of your data before the issue occurring. For more information about how to restore your data.

As a last resort you can send your data into us to be fixed. When we repair data it may involve removing several transactions; however, we may not be able to provide details of the removed transactions. Also stop processing during the repair. If you restore a backup, it may result in less time to reprocess the transactions compared to sending the data in.

For more information about sending your data in for repair, contact Sage technical support.