If this is impossible, you can move the data onto one of the client PCs and attempt the check data routine again.

If the check data runs fine, it shows something on the Network, causing the software to hang or crash on check data. Troubleshoot performance issues.

Even slow movement of the progress bar means Check Data is still working. Check Data takes longer in areas with large amounts of data. It isn’t uncommon for Check Data to appear to have hung when checking Bank Accounts. Run Check Data for at least twice as long as it usually takes to complete before you click Next.

If the issue still occurs, click Next.

Check that the settings and data directories aren’t hidden or read-only

1. Go to Help then About, then make a note of the Settings directory and the Data directory in the Program Details section.
2. Browse to the Settings directory.
3. Right-click on the folder for your version, select Properties and clear the Read-only and Hidden checkboxes.
4. Click Apply.
5. Select Apply changes to this folder, subfolders, and files, click OK, then OK again.
6. Browse to the Data directory and repeat steps 3 to 5.

Reindex and Compress the relevant module and clear the audit trail to 01/01/1980

 NOTE: Before changing the data, back up your data files. 

Make a note of the area being checked when Sage Accounts hangs or crashes. The following table advises which areas to ReIndex and Compress:

Before running the reindex and compress routine, make a note of the number of splits. This equates to the number of lines of transaction information in the data. To do this:

• Go to Help then About. Note the number of splits in the Data Information section.

After the reindex and compress routine, check the number of splits again; if the number has changed, the data hasn’t been fixed, and you’ll need to either restore an error-free backup or arrange for the data to be repaired at Sage. For more information about sending your data in for repair, contact Sage technical support.

Area in which check data hangs or crashes	Areas to ReIndex	Areas to Compress
Transaction Link Integrity Ledger Transaction Links Customer Accounts Supplier Accounts Nominal Accounts Bank Accounts	Audit Trail Customer Accounts Nominal / Bank Accounts Supplier Accounts	Audit Trail Sales Ledger Purchase Ledger Nominal Ledger Bank Accounts
Stock Records	Stock Records	Products
Invoice Records	Invoices	Invoices
Price Lists	Price Lists	Price Lists
SOP Records	Sales Orders Goods Despatched Notes	Sales Orders Goods Despatched Notes
POP Records	Purchase Orders Goods received Notes	Purchase Orders Goods received Notes
Good Received Notes	Purchase Orders Goods received Notes	Purchase Orders Goods received Notes
Project Records	Project Records Project Transactions	Project Ledger

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To ReIndex and compress the data and clear the audit trail to 01/01/1980

1. Go to File, then select Maintenance, then Reindex data files.
2. Select the relevant files to reindex using the table above then click OK.
3. When the confirmation message appears, click Yes.
4. Select Compress Now, clear the Compress All Data Files check box, then select the relevant files to compress using the table above.
5. Click Compress then OK.
6. Click Close then Close again.
7. Go to Tools, then select Period End.
8. Select Clear Audit Trail then Next.
9. Enter 01/01/1980, select Next, then Next again.
10. Select Exit.

If the issue still occurs or the ReIndex and Compresses option hangs this indicates the data is corrupt. We recommend that you restore a backup of your data before the issue occurring. For more information about how to restore your data.

As a last resort you can send your data into us to be fixed. When we repair data it may involve removing several transactions; however, we may not be able to provide details of the removed transactions. Also stop processing during the repair. If you restore a backup, it may result in less time to reprocess the transactions compared to sending the data in.

For more information about sending your data in for repair, contact Sage technical support.