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Submission errors

Created on  | Last modified on 


How to troubleshoot submission errors in Sage Payroll


Use the steps in this guide to resolve errors that can appear when submitting RTI (Real Time Information) data to HMRC. Each error covers:

  • An explanation of the terminology HMRC is using

  • Detailed steps to resolve the error


Before you begin

You may need your login details for the HMRC portal, or to call HMRC to make changes on their systems.
Your employee's personal details may need to be checked against any manual records you have and updated in your SBC (Sage Business Cloud) data.