Supplier refunds

How to record a refund received from a supplier in Sage Accounting.

Resolution

If you import bank transactions from a bank feed or from your bank statement, you can only match the refund to an existing credit note
If you have already received the credit note, then enter the refund and match it to the credit note
If the refund is to repay an overpayment saved as a payment on account, enter the refund and match it to the payment on account
If you have received a refund for a cash purchase where you don't have an invoice or credit note, use the Refund for a Purchase option. Read more on how to enter money in as a cash refund
If you use the VAT Cash Accounting scheme, the refund shows on your next VAT return

If you use bank feeds, you can only match the refund in your bank feed to the credit note it's paying.

Enter the credit note first. Read how to create purchase credit notes.
From your bank feed, find the refund and choose Match.
Select or search for the relevant credit note. Select the check box to match the credit note and create a refund.

If the refund is to refund a supplier payment,

Follow these steps to refund a payment or credit note that you have already received.

From Banking, open the correct bank account.
Select New Entry, then Sale/Receipt.
Select the Supplier Refund tab. Enter the supplier, bank account, payment method, date and amount of the refund. If required, you can also enter a reference.
Select the check box next to the credit note or payment on account the supplier refund is for. You can't refund part of a payment on account or credit note from here.
Save the refund.

If you have only received part of the value of an invoice

Match or allocate any payment on account or credit note to the correct invoice where this leaves an outstanding value on the invoice
Open the invoice and refund the remaining invoice value

Use this method to refund the entire value of a single credit note.

You can’t refund part of a credit note. First, allocate the credit note to the correct invoice, then refund the outstanding value.

Select Purchases, then Purchase Credit Notes.
Select the correct credit note.
Select Record Refund, then check or enter the amount, date, bank account and payment method of the refund. If required, you can also enter a reference.
Select Refund.