Summary
How to record a refund received from a supplier in Sage Accounting.
Description
How this works
- If you import bank transactions from a bank feed or statement, match the refund to an existing credit note
- You've received the credit note, so enter the refund and match it to the credit note
- To repay an overpayment saved as a payment on account, enter the refund and match it to the payment on account. Find out more about Supplier payments and payments on account
- If you've received a refund for a purchase and you don't have an invoice or credit note, use Refund for a Purchase. Find out to Enter money in as a cash refund
Resolution
Match a refund from a bank feed
If you use bank feeds, you can only match the refund in your bank feed to the credit note it's paying.
- Enter the credit note first. Find out how to Create purchase credit notes.
- From your bank feed, find the refund and choose Match.
- Select or search for the relevant credit note. Select the check box to match the credit note and create a refund.
- Enter the refund manually
- Match the refund from the bank feed, or discard it if not required
Enter the refund and match it to a payment or credit note
Follow these steps to refund a payment or credit note that you have already received.
- From Banking, open the correct bank account.
- Select New Entry, then Sale/Receipt.
- Select the Supplier Refund tab. Enter the supplier, bank account, payment method, date and amount of the refund. If required, you can also enter a reference.
- Select the check box next to the credit note or payment on account the supplier refund is for. You can't refund part of a payment on account or credit note from here.
- Save the refund.
Partial refunds
When you need to refund part of a payment on account, follow these steps.
Example: You have a £100 payment on account and you want to refund £80, leaving £20 as a payment on account.
- Create a Quick Entry invoice for the remaining amount after the refund. £20 in this example.
- Allocate the Quick Entry to the payment on account.
- Refund the remaining amount of the payment on account. £80 in this example.
- Unallocate the Query Entry invoice, then delete it. In this example that'll leave a £20 payment on account.
Refund a credit note directly
Use this method to refund the entire value of a single credit note.
You can’t refund part of a credit note. First, allocate the credit note to the correct invoice. Then refund the outstanding value.
If you need help with allocating transactions, read our Allocating existing transactions article.
- Select Purchases, then Purchase Credit Notes.
- Select the correct credit note.
- Select Record Refund. Then check or enter the amount, date, bank account and payment method of the refund. If required, you can also enter a reference.
- Select Refund.