You always allocate a customer refund to one of the following:

• Purchase credit note
• Purchase quick entry credit note
• A supplier's payment on account

If you allocated a supplier refund, delete it before you edit one of these transactions. You can't save supplier refunds on account.

1. Go to Banking and open the bank account containing the customer refund.
2. Search for the refund.
   
   NOTE:

   Use the From and To boxes to select the correct date range. Select More, and change the Type to Supplier Refund. 

3. On the transaction select Actions, and then Delete.
4. Select Yes to confirm the deletion.

You've now deleted the refund. Any transactions you allocated to the refund now show as unpaid.