When you refund an other payment, we create the opposite transaction, a Purchase Other Receipt (incoming money).

You can only create a purchase other receipt by refunding an other payment, and you can't allocate it to a transaction. It also lets you enter a money in transaction for a supplier.

1. From Banking, choose the relevant bank account.
2. Select New Entry, then Sale / Receipt.
3. Choose the Other Receipt tab, then the Enter a refund for a purchase link.
4. Enter the details of the refund.
5. Select Save.