• A supplier where you haven't received an invoice or credit note
• An expense or purchase that's not from a regular supplier

If you need to log a refund where the supplier has provided a refund, you'll need to process a Supplier Refund.

Read more on Supplier Refunds in Ireland

Read more on Supplier Refunds in UK

How this works

To help reduce errors, we set up Ledger accounts so they can only be selected for certain types of transactions. For example, you might only want to be able to select expense ledger accounts on payments.

We also normally only allow you to choose a supplier when recording money out.

Using the refund option allows you to:

• Create a money in transaction for a supplier
• Select an expense ledger account for the refund without having to change the visibility setting on the ledger account first

Record money in for a cash refund

1. From Banking, select the relevant bank account.
2. Select New, then Sale / Receipt.
3. Select Other Receipt, then the Enter a refund for a purchase link.

4. Enter the details of the transaction you want to reverse. 

   You must specify the:

   • Bank Account

   • Date Received

   • Amount Received

   • Ledger Account

   • Details

   • VAT rate and VAT, if applicable

5. If the refund was for several items relating to different ledger accounts, or with different VAT rates, enter these on separate lines.

   Don't forget, the total value of all the separate lines must add up to the total values of the refund.

6. Select Save.

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