Remove my 2-factor authentication (2FA) device

How to remove your 2FA device that you use to authenticate logging into your Sage account.

Even though you can't disable 2FA requirement for your Sage account, you can remove the current device that you use for it. You would do this when for example:

• You want to authenticate using an authenticator app instead of SMS text
• You want to authenticate using SMS text instead of a phone call
• You need to set up 2FA on a new phone
• You need to authenticate using a different phone number
• You're resetting 2FA as part of troubleshooting 2FA issues

Follow the steps below to remove your 2FA device.

1.  Go to Account Management at account.sso.sage.com and log in.
2. Click 2-factor authentication.
3. Click to remove the relevant device.
4. The device will receive a code. Enter this on the screen then click Continue to complete the process

You'll receive confirmation of the device's removal.

To set up 2FA again, you can manually enable 2FA, or you may be prompted to set it up the next time you log into your Sage product/service.

 TIP: If you previously set up 2FA for an authenticator app, remember to delete Sage from your authenticator app before trying to set it up again on the app. 

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Can't access your 2FA device?

If you don't have access to the device to log in at account.sso.sage.com you can use your recovery method to reset your 2FA.