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Remote Data Access - Data is out of sync

Created on  | Last modified on 

Summary

How to resolve issues when Remote Data Access data is out of sync in Sage 50 Accounts v28 or above.

Description

Data can be out of sync for a few reasons:

  • The Remote Data Access connection fails
  • Each computer connects to a different set of data
  • You haven't connected to Remote Data Access

NOTE:

If you're using Sage 50 Accounts v27, refer to our alternative article.

 

Resolution

Check the Dataset ID

Check that the computers connect to Remote Data Access, and have the same Dataset ID.

To check if your computers are on Remote Data Access:

  1. When logged into your company, go to Help, then select About.
  2. In the middle column, scroll down to Remote Data Access Information.

    Remote Data Access Information section.

    Next to Dataset ID it will either show:

    • A Dataset ID number – This means it's connected remotely using Remote Data Access 

    • N/A – This customer isn't accessing the data via Remote Data Access 

  3. If a Dataset ID appears, make a note of it.

Resync the data

Select the scenario below that applies to your situation: 

Computers have different Dataset IDs

One computer has a Dataset ID and the other computer is N/A

Both Dataset IDs are N/A

Computers have the same Dataset ID but aren't in sync