ERROR: 'There has been a problem uploading company data for Remote Data Access...'

How to resolve this message when uploading your data for Remote Data Access (RDA) in Sage 50 Accounts.

When activating Remote Data Access, the following message appears:

'There has been a problem uploading company data for Remote Data Access, or the upload of data was cancelled.'

This error occurs if the total file size uploaded to RDA exceeds 4000MB, or the company name contains special characters. For example é, Ä, Î, Ç.

Follow the below steps reuploading after each to resolve this error:

If the company name contains a character from the character map, for example é, Ä, Î, Ç, remove them
Alter the company name slightly, for example add a full stop

We recommend removing any large attached files that are increasing the upload size.

In the company you're having the issue with, back up your data.
Go to Help then About and click your Data Directory path.
Right-click the Transaction Attachments folder and click Properties. Keep this window open as you'll move the folder in step 8.

If the Size exceeds 1000MB, we would recommend removing some of the attachments to reduce this.
Review the contents of this folder to locate any attachments you want to remove.
Note of the transaction number you want to remove.
In Sage 50 Accounts, delete the transaction attachments you noted.
Right-click the Transaction Attachments folder and select Cut.
Paste this folder onto your desktop.
Upload your company data to RDA again.
Right-click the Transaction Attachments folder on your desktop and select Cut.
Paste this folder back into the data directory window. You can then close this window.

NOTE: Sage 50 Accounts uses IPV4 to communicate with the data services. You can disable IPV6 by following the steps below.

Now try switching on RDA in your company. If the error still appears, proceed to the following sections.

CAUTION: Don't follow these steps if you have enabledLockstep or Invoice Payments.

CAUTION: Follow these steps even if you don't use Invoice Payments.

An issue with Invoice payments can cause this error if old transaction data isn't cleared.

NOTE: To check if you use Invoice payments, click Help and About. Under Features Enabled that Invoice Payments displays Yes.

The steps to resolve this issue differ depending on your version of Sage 50 Accounts.

If you don't use Invoice Payments, continue to step 2.

CAUTION: This will disconnect any other active connected services shown, for example Bank Feeds, Remote Data Access or Sage Connect.

Back up your data, then disconnect Invoice Payments.
Go to Help then click About.
Select the Settings folder.
Open the SAGE.INI file with notepad, then under [SG50] add the line, RemoveinvoicepaymentID=1
Go to File then select Save.
Go to File then select Close.
Close and reopen Sage 50 Accounts.
Click File then click Maintenance and click Rebuild.
Clear the Invoice Payments checkboxes:
Select the Remove IP IDs button.
Select OK then Yes.
Select OK then Close.

Go to drive.sage.com/mc
Enter your Sage Account email address and password.
If prompted to register for the service, enter your Sage 50 Accounts serial number and account number.

This relates to Internet security issues and you can fix this by resetting Internet Security and Internet Explorer settings.

In the Windows search box type Control Panel, then select Control Panel.
Select Internet Options, then Advanced, then select Restore advanced settings.
Select Reset, then Reset again.
Back in Internet properties go to the Security tab.
Select Reset all zones to default level, then select Apply.
Under 'Select a zone to view or change security settings', select Trusted sites.
Select Sites then add the following URLs using the Add option.
Select Close then OK.

If you've tried all the steps above, try refreshing the queue.dta file to resolve this.

To help you with Remote Data Access, we've pulled together everything you need.
Visit the Help Centre.