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Change the main admin email address for Sage HR Online Services

Created on  | Last modified on 

Summary

What to do if you need the main admin for Sage HR Online Services be under a different email address.

Description

 NOTE: These steps are about changing the email address of the main admin. If you just need to change the email address of another employee user, use our guide, Change an employee's email address. 

Important information

The person who first sets up Sage HR Online Services becomes the 'main admin'. This user automatically has administrator access in Sage HR Online Services where they can see and do everything within that software.

The main admin also by default becomes a user within Online Services Settings in Sage 50 Payroll. This means they can upload payslips and P60s to Sage HR Online Services, and add other users to Online Services Settings.

When you set up Sage HR Online Services, we advise the main admin to be an email address that is always accessible, even if someone were to leave the company.

This is because it isn't possible to amend the email address of the main admin. However, there is a workaround available to allow someone else to have the same access as this main admin.

Only one person must use the main admin username to log in. If multiple people need admin access, you must give existing employees administrator access or create new administrator users as appropriate. When prompted, each user can set up 2-factor authentication to add extra security to their username.

Run through the steps below for details on what you need to do.

Do you still have access to the email address for the main admin?

Yes

It isn't possible to amend the email address of the main admin. However, as long as you can still log in as the main admin, or have access to their email address to reset their password, you can follow the steps below to create another user under a different email address with the same access.

  1. Create admin only profile in Sage HR Online Services.

     NOTE: You need to make sure you give the new Sage HR admin user access to Manage access to Payslips & tax documents from within the admin settings.

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  2. Add the email address as a user in Online Services Settings.

    You can do this by following the same steps in, Give user access to upload payslips.

 TIP: If you want the original admin to no longer appear on the company directory, change their access from admin to employee, then terminate them. However, be aware that you can't delete the original main admin from the terminated employees report.

No

If you can't log in as the main admin and no longer have access to their email address, please contact Sage 50 Payroll support or log in to Sage HR and start a chat so we can resolve this for you.