This has no impact on permissions within Sage HR Online Services.
Cause
Resolution
Log in to Sage 50 Payroll, and select Company.
In the Task menu, select Online Services Settings.
Use Step 1 on the list of options to check you're logged in:
If you are, the button to the right says Log Out. In this case, continue to Step 4
If you aren't, the button to the right says Log In. In this case, enter your Sage account details for your Sage HR admin email address then continue to Step 4
Next to Step 3 in Online Services Settings to manage access to your Online Services, select Do it now.
Step 7: Visit your Online Services - Quick access to log in to your company in Sage HR Online Services
Can users who can upload payslips also view the payslips in Sage HR Online Services?
The user who first set up Sage HR Online Services has access by default to upload payslips and view them in Sage HR Online Services. This user is the main admin user.
Other users you add in Sage 50 Payroll don't automatically have access to view payslips in Sage HR Online Services.
If required, you can give them access to view payslips in Sage HR. Select the relevant option below for help with doing this:
Admin users in Sage HR Online Services see all employees and their payslips, you can't choose which employees they can see. Only give this access if this is ok.