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Corrupt username criteria files

Created on  | Last modified on 

Summary

How to fix username corruption in Sage 50 Accounts.

Description

To resolve issues related to the username you're using, you must delete the criteria files. Sometimes you need to stop using your current username and create a new one. Issues can include: the application closing, crashing or becoming unresponsive.

Resolution

 

 NOTE:  If you delete these files, any sorts, searches or filters in the relevant module reset. If you want to retain this information for unaffected areas, delete the files for the area where the issue is occurring only.

Delete your username criteria files

  1. Click Help, then About, and make a note of your Data Directory.
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  2. Back up your data.
  3. Log everyone out of Sage 50 Accounts.
  4. Close Sage Accounts and Stop the Data Service or lock Remote Data Access.
  5. Browse to your data directory (ACCDATA folder), then delete any files from the following list:
    â–ºACCDATA Folder:

    USERNAME represents the username that you're having a problem with. For example, if the username is David, a file will say David.SLC. If you don't have a username, the file is manager.xxx.

    Customers - Standard
    • USERNAME.SLC
    • USERNAME.SLI
    • USERNAME.SLQ
    Customers - Chase debt
    • USERNAME.CSC
    • USERNAME.CSI

    Quotations
    • USERNAME.QSC
    • USERNAME.QSI
    • USERNAME.QSQ

    Sales orders
    • USERNAME.SPC
    • USERNAME.SPI
    • USERNAME.SPQ
    Invoices and credits
    • USERNAME.IVC
    • USERNAME.IVI
    • USERNAME.IVQ
    Suppliers - Standard
    • USERNAME.PRC
    • USERNAME.PRI
    • USERNAME.PRQ
    Suppliers - Manage payments
    • USERNAME.CPC
    • USERNAME.CPI
    Subcontractors
    • USERNAME.SCC
    • USERNAME.SCI
    Purchase orders
    • USERNAME.PPC
    • USERNAME.PPI
    • USERNAME.PPQ
    Products and services
    • USERNAME.SKC
    • USERNAME.SKI
    • USERNAME.SKQ
    Bank
    • USERNAME.BKC
    • USERNAME.BKI
    Nominal codes
    • USERNAME.NMC
    • USERNAME.NMI
    VAT
    • USERNAME.VLC
    • USERNAME.VLI
    Transactions
    • USERNAME.FIC
    • USERNAME.FII
    • USERNAME.FIQ
    Fixed assets
    • USERNAME.FAC
    • USERNAME.FIC
    Departments
    • USERNAME.DPC
    • USERNAME.DPI
    Charitable funds
    • USERNAME.FUC
    • USERNAME.FUI
    • USERNAME.FLQ
    Projects
    • USERNAME.PCC
    • USERNAME.PCI

     

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  6. Browse to and open the Criteria folder, then delete any files that relate to the username with the issue.
    TIP: The criteria folder is in the same location as your data folder. For example, if your data folder is S:\sagedata\company.000\ACCDATA, your criteria folder is S:\sagedata\company.000\CRITERIA
  7. Restart the Sage 50 Accounts data services or unlock Remote Data Access.
  8. Open your software and test again.

Create a new username

  1. Open Sage 50 Accounts and log in MANAGER.
  2. Click Settings, then User Management, then Users.
  3. Delete the user you're having problems with, and create a new user, ensuring it has a slightly different user name.
  4. Login as the new user and test again.

If the Issue persists

A criteria file can also appear in the Taskopt folder.

  1. Log everyone out of Sage 50 Accounts.
  2. Back up your data.
  3. Ensure you have your Data Directory at hand.
    Remember, to find this click Help, then About, then look under Program Details.
  4. Close Sage 50 Accounts and Stop the Data Service or lock Remote Data Access.
  5. Browse to the folder that contains the Accdata folder and open the TaskOpt folder.
  6. Delete any relevant criteria files in this folder.

If the issue persists, there can be underlying data issues and you should contact Sage Technical Support.

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