ERROR: 'An error has been encountered with your Sage Account'

If you've changed your Sage Account email address

If you've changed the email address for your Sage Account login recently, this can cause problems when you next log in to RDA. You can follow the steps in our handy guide to resolve this.

 TIP: If your account has been locked by entering an incorrect password several times, you can reset your password in Settings>User Management to resolve this.

Clear contents of collaborate folder

1. Stop the following services.
   
   To stop a service press the Windows Key + R on your keyboard, enter Services.msc then click OK, right-click the required service and click Stop.
   

   Version	Services
   v30	Sage 50 Accounts Service v30 Sage 50 Accounts Control Service v30
   v30	Sage 50 Accounts Service v30 Sage 50 Accounts Control Service v30
   v29	Sage 50 Accounts Service v29 Sage 50 Accounts Control Service v29
   v28	Sage 50 Accounts Service v28 Sage 50 Accounts Control Service v28
   v27	Sage 50 Accounts Service v27 Sage 50 Accounts Control Service v27

2. Clear the contents of the following folders:
   
   Collaborate folder
   Located in
   32 bit: C:\Windows\System32\config\systemprofile\AppData\Local\Sage\SSB\ Accounts\Collaborate
   or
   64 bit: C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\ Accounts\Collaborate
   
   Connected Bridge folder
   Located in C:\Users\[UserName]\AppData\Local\Sage\SSB\Accounts\ConnectedBridge
   
   TIP: To find out if you're using a 32 or 64-bit version of Windows check Microsoft's website.
3. Re-start the services you stopped in step 1.
   
   To start a service press the Windows Key + R on your keyboard, enter Services.msc then click OK, right-click the required service and click Start.

Check the time/date is set correctly

Check that the time and date is set correctly:

• Right-click the time and date in your Windows taskbar and click Adjust date/time

Check your regional settings

Check the regional settings are set correctly:

1. Hold down the Windows key and press R.
2. Enter intl.cpl and click OK.