Modify your antivirus software to work alongside Sage 50 Accounts

Summary

Configure your antivirus software to avoid compatibility issues with it and Sage 50 Accounts, including Remote Data Access (RDA).

Description

Your antivirus software can affect Sage 50 Accounts' performance. For example, it can block a process or file, causing slowdowns or instability.

Configure your antivirus software to prevent this issue.

NOTE: We can't help modify your antivirus software due to its complexity and frequent updates. For assistance, contact your local IT support.

Resolution

Using Eset or Nod 32 software? Follow our error: 'Waiting to open file...' 'Access Denied', 'Internal deadlock' or 'file is in use' article
If you use Avast! and it's quarantining Sage files, follow our Avast! antivirus quarantining Sage files article
Using Bitdefender and seeing the message 'SBD Desktop has encountered an error and will now close', follow our error: 'SBD Desktop has encountered an error and will now close' article
Webroot. If your software hangs or closes on the opening splash window, follow error - Sage Accounts hangs or closes on the opening splash window
To make sure your firewall doesn't interfere with the Sage 50 Accounts Data Service, follow firewall requirements for Sage 50 Accounts

Now follow the process below to configure your antivirus software.

Exclude files used by Sage Accounts

Sage 50 Accounts commonly uses files with the following extensions. To prevent antivirus interference, exclude these files from real-time scanning.

Click the link to view a list of the extensions.

▼ Data files

*.DTA
*.DTH
*.COA
*.S50

▼ Criteria files

*.SLC
*.SLI
*.PRC
*.PRI
*.NMC
*.NMI
*.BKC
*.BKI
*.SKC
*.SKI
*.IVC
*.IVI
*.SPC
*.SPI
*.PCC
*.PPI
*.PCI
*.REC
*.REI
*.SAC
*.SAI
*.IPC
*.IPI
*.PDC
*.PDI

▼ Memo files

*.SLM
*.PLM
*.NLM
*.ILM
*.BLM
*.CLM
*.DLM

Exclude folders used by Sage Accounts

This section lists the folders Sage 50 Accounts uses. Excluding these from the antivirus real-time scan can improve the performance of your software.

▼ View folders list

The Sage Accounts program directory
Exclude the folder containing the ACCDATA folder from antivirus scans. If you prefer, exclude ACCDATA and all its subfolders instead

32-bit Windows systems	64-bit Windows systems
C:\Program Files\Common Files\Sage SBD	C:\Program Files (x86)\Common Files\Sage SBD
C:\Program Files\Common Files\Sage Line50	C:\Program Files (x86)\Common Files\Sage Line50
C:\Program Files\Common Files\Sage Report Designer 2007	C:\Program Files (x86)\Common Files\Sage Report Designer 2007
C:\Program Files\Common Files\Sage Shared	C:\Program Files (x86)\Common Files\Sage Shared
C:\Program Files\Sage EBanking	C:\Program Files (x86)\Sage EBanking
C:\Program Files\Sage\AccountsService	C:\Program Files (x86)\Sage\AccountsService
C:\Program Files (x86)\Common Files\Sage Report Designer	C:\Program Files (x86)\Common Files\Sage Report Designer

Configure process exclusions

When you add a process to a process exclusion list, your Antivirus software won't scan files opened by that process. Now add the following relevant files as process exclusions in your antivirus software.

▼ View the list

TIP: If you're using a 64-bit version of Windows, replace Program Flies with Program Files (x86).

v31	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV31\sg50svc_v31.exe C:\Program Files\Sage\AccountsServiceV31\ Sage.UK.Accounts50.Data.Service.Control_v31.exe C:\Program Files\Sage\AccountsServiceV31\Sage.Accounts.Access.Control.SyncApp.exe C:\Program Files\Sage\AccountsServiceV31\Sage.Accounts.Copilot.AnomalyDetectionApp.exe C:\Program Files\Sage\AccountsServiceV31\\Sage.Accounts.InvoiceFinanceManagement.SyncApp.exe C:\Program Files\Sage\AccountsServiceV31\Sage.Accounts.Lockstep.SyncApp.exe
v30	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV28\sg50svc_v30.exe C:\Program Files\Sage\AccountsServiceV28\ Sage.UK.Accounts50.Data.Service.Control_v30.exe C:\Program Files\Sage\AccountsServiceV30\Sage.Accounts.InvoiceFinanceManagement.SyncApp.exe C:\Program Files\Sage\AccountsServiceV30\Sage.Accounts.Lockstep.SyncApp.exe
v29	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV28\sg50svc_v29.exe C:\Program Files\Sage\AccountsServiceV28\ Sage.UK.Accounts50.Data.Service.Control_v29.exe
v28	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV28\sg50svc_v28.exe C:\Program Files\Sage\AccountsServiceV28\ Sage.UK.Accounts50.Data.Service.Control_v28.exe
v27	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV27\sg50svc_v27.exe C:\Program Files\Sage\AccountsServiceV27\ Sage.UK.Accounts50.Data.Service.Control_v27.exe
v26	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV26\sg50svc_v26.exe C:\Program Files\Sage\AccountsServiceV26\sg50CtrlSvc_v26.exe

Exclude the URLs used by Sage software from your antivirus scans

Ensure your Firewall or antivirus software isn't blocking access to URLs used by your Sage software.

▼ View the URL list

Change the location of your report files

Running reports in Sage 50 Accounts creates temporary files. Your antivirus software scan can lock these files.

This section explains how to change file locations, allowing you to configure antivirus software to exclude a specific folder instead of all file extensions.

▼ View the steps

CAUTION: Editing the Windows registry can cause serious system-wide issues, possibly requiring a Windows reinstall. Sage can't guarantee solutions for problems caused by Registry Editor. If unsure, contact your IT Administrator.

Press the Windows key + R then type regedit and click OK.

Locate the following key:

Version	O/S type	Browse to
Sage 50 Accounts v31	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v31
Sage 50 Accounts v31	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v31
Sage 50 Accounts v30	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v30
Sage 50 Accounts v30	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v30
Sage 50 Accounts v29	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v29
Sage 50 Accounts v29	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v29
Sage 50 Accounts v28	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v28
Sage 50 Accounts v28	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v28
Sage 50 Accounts v27	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v27
Sage 50 Accounts v27	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v27
Sage 50 Accounts v26	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v26
Sage 50 Accounts v26	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v26

Within this key, create a new String Value called TempPathname.

TempPathname is case-sensitive. Using the wrong case causes an error message when running reports in Sage Accounts
Modify the String Value and in the Value data box type in the path to the folder you want the temporary files to create.

Create a new folder in the Sage settings directory called Reports_Temp and enter the path to this folder in the Value data box. To find the Settings directory, browse to Help and then About.
You can now configure your antivirus software to exclude the following file types specifically in this folder:
*.TMP
*.000
*.001
*.002

Sage Accounts now creates temporary files in a specific folder when you run reports

Get further support

We've gathered a list of commonly used antivirus programs and links to the support areas of their websites.

▼ View the list

Avast	http://www.avast.com/eng/technical_support.html
AVG	http://www.avg.com
Bitdefender	http://www.bitdefender.co.uk/support/how-to-add-exceptions-1163.html
McAfee	http://service.mcafee.com/
Norton	http://www.symantec.com/support/index.jsp
Panda	http://www.pandasecurity.com/homeusers/support/
Sophos	http://www.sophos.com/support/
Windows Defender	https://support.microsoft.com/en-gb/windows/stay-protected-with-windows-security-2ae0363d-0ada-c064-8b56-6a39afb6a963

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Modify your antivirus software to work alongside Sage 50 Accounts

Summary

Description

Resolution

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Before you start

Exclude files used by Sage Accounts

Exclude folders used by Sage Accounts

Configure process exclusions

Exclude the URLs used by Sage software from your antivirus scans

Change the location of your report files

Get further support

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