Modify your antivirus software to work alongside Sage 50cloud Accounts

Summary

This guide helps you to configure your antivirus software to avoid any compatibility issues with Sage 50cloud Accounts and Remote Data Access.

Description

There may be times when the antivirus software you're using to protect your computer affects the performance of Sage 50cloud Accounts. For example, if your antivirus software classes a Sage 50cloud Accounts process or file as a threat, it could block it from running. This could cause your software to slow down or become unstable. Don't worry, you can configure your antivirus software to avoid this.

NOTE: We can't support you with modifying your antivirus software due to the ever changing setup and complexity of antivirus software. If you need help with the steps on this guide, please refer to your local IT support.

Resolution

Before you start

We've identified some issues with some popular antivirus providers. If any of the below topics apply to you, click the link to find the specific solution.

Using Eset or Nod 32 software - if you're experiencing errors, please follow this guide >
Using Avast! - if it's quarantining Sage files, please follow this guide >
Using Bitdefender - if you're getting the message 'SBD Desktop has encountered an error and will now close', please follow this guide >
Using Webroot - if your software hangs or closes on the opening splash window, please follow this guide >
To make sure your firewall doesn't interfere with the Sage 50cloud Accounts Data Service, read more >

You can now follow our five step process to configure your antivirus software to work alongside Sage 50cloud Accounts.

1 - Exclude files used by Sage Accounts

iles with the following file extensions are commonly used by Sage 50cloud Accounts. To stop your antivirus software interfering with these files, we recommend you exclude them from the real time scanning routine

Click the link to view a list of the extensions.

Data files >

*.DTA
*.DTH
*.COA
*.S50
Criteria files >

*.SLC
*.SLI
*.PRC
*.PRI
*.NMC
*.NMI
*.BKC
*.BKI
*.SKC
*.SKI
*.IVC
*.IVI
*.SPC
*.SPI
*.PCC
*.PPI
*.PCI
*.REC
*.REI
*.SAC
*.SAI
*.IPC
*.IPI
*.PDC
*.PDI
Memo files >

*.SLM
*.PLM
*.NLM
*.ILM
*.BLM
*.CLM
*.DLM

2 - Exclude folders used by Sage Accounts

This section lists the folders that are used by Sage 50cloud Accounts. Excluding these from the anti virus real time scan may go a long way to improving the performance of your software.

View the folder list now >
- The Sage Accounts program directory.
- The Sage Accounts data directory. You should exclude the folder that contains the ACCDATA folder. If you don't want to exclude this entire folder, you should exclude ACCDATA and all folders inside it.
- C:\Program Files\Common Files\Sage SBD
- C:\Program Files\Common Files\Sage Line50
- C:\Program Files\Common Files\Sage Report Designer 2007
- C:\Program Files\Common Files\Sage Shared
- C:\Program Files\Sage EBanking
- C:\Program Files\Sage\AccountsService

3 - Configure process exclusions

When you add a process to a process exclusion list, your Antivirus software won't scan files opened by that process. You should now add the following relevant files as process exclusions in your anti virus software.

View the list now >

TIP: If you're using a 64-bit version of Windows, replace Program Flies with Program Files (x86).

v28	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV28\sg50svc_v28.exe C:\Program Files\Sage\AccountsServiceV28\ Sage.UK.Accounts50.Data.Service.Control_v28.exe
v27	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV27\sg50svc_v27.exe C:\Program Files\Sage\AccountsServiceV27\ Sage.UK.Accounts50.Data.Service.Control_v27.exe
v26	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV26\sg50svc_v26.exe C:\Program Files\Sage\AccountsServiceV26\sg50CtrlSvc_v26.exe
v25	[Sage Accounts program directory]\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV25\sg50svc_v25.exe C:\Program Files\Sage\AccountsServiceV25\sg50CtrlSvc_v25.exe
v24	C:\Program Files\Common Files\Sage SBD\SBDDesktop\v14\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV24\sg50svc_v24.exe C:\Program Files\Sage\AccountsServiceV24\sg50CtrlSvc_v24.exe
v23	C:\Program Files\Common Files\Sage SBD\SBDDesktop\v14\SBDDesktop.exe C:\Program Files\Sage\AccountsServiceV23\sg50svc_v23.exe C:\Program Files\Sage\AccountsServiceV23\sg50CtrlSvc_v23.exe

4 - Exclude URL's used by Sage software

Ensure your Firewall or antivirus software isn't blocking access to URLs used by your Sage software.

View the URL list now >

5 - Change the location of your report files

When you run reports in Sage Accounts, temporary files are created. Your antivirus software scan may lock these files.

This section explains how to change the location of these files so that the antivirus software can be configured to exclude a specific folder rather than all files with a certain extension.

View the steps now >

CAUTION: This involves making changes to the Microsoft Windows registry. Using Registry Editor incorrectly can cause serious, system-wide problems that may require a reinstall of the Microsoft Windows operating system to correct them. Sage can't guarantee that any problems resulting from the use of Registry Editor can be solved. If in any doubt, please refer to your IT Administrator.

Press the Windows key + R then type regedit and click OK

Locate the following key:

Version	O/S type	Browse to
Sage 50 Accounts v28	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v28
Sage 50 Accounts v28	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v28
Sage 50 Accounts v27	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v27
Sage 50 Accounts v27	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v27
Sage 50 Accounts v26	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v26
Sage 50 Accounts v26	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v26
Sage 50 Accounts v25	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v25
Sage 50 Accounts v25	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v25
Sage 50 Accounts v24	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v24
Sage 50 Accounts v24	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v24
Sage 50 Accounts v23	32 bit	HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v23
Sage 50 Accounts v23	64 bit	HKEY_LOCAL_MACHINE\Software\WOW6432Node\ODBC\ODBC.INI\SageLine50v23

Within this key, create a new String Value called TempPathname.

TempPathname is case sensitive. Using the wrong case causes an error message when running reports in Sage Account
Modify the String Value and in the Value data box > type in the path to the folder where you want the temporary files to be created.

We recommend you create a new folder in the Sage settings directory called Reports_Temp and enter the path to this folder in the Value data box. To find the Settings directory, within the software browse to Help > About.
You can now configure your anti virus software to exclude the following file types specifically in this folder:

*.TMP
*.000
*.001
*.002

You've now configured Sage Accounts to create temporary files in a specific folder when running reports.

Get further support

We've gathered a list of commonly used anti virus programs and links to the support areas of their websites.

View the list now >

Avast	http://www.avast.com/eng/technical_support.html
AVG	http://www.avg.com
Bit Defender	http://www.bitdefender.co.uk/support/how-to-add-exceptions-1163.html
McAfee	http://service.mcafee.com/
Norton	http://www.symantec.com/support/index.jsp
Panda	http://www.pandasecurity.com/homeusers/support/
Sophos	http://www.sophos.com/support/

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