There may be times when the antivirus software you're using to protect your computer affects the performance of Sage 50 Accounts. For example, if your antivirus software classes a Sage 50 Accounts process or file as a threat, it could block it from running. This could cause your software to slow down or become unstable. Don't worry, you can configure your antivirus software to avoid this.
NOTE: We can't support you with modifying your antivirus software due to the ever changing setup and complexity of antivirus software. If you need help with the steps on this guide, please refer to your local IT support.
Before you start
We've identified some issues with some popular antivirus providers. If any of the below topics apply to you, click the link to find the specific solution.
- We have seen some issues with Adaware v184.108.40.206 and Sage 50 Accounts v29.2.396.0. We are currently investigating.
- Using Eset or Nod 32 software - if you're experiencing errors, please follow our Error: 'Waiting to open file...' 'Access Denied', 'Internal deadlock' or 'file is in use' guide
- Using Avast! - if it's quarantining Sage files, please follow our Avast! antivirus quarantining Sage files guide
- Using Bitdefender - if you're getting the message 'SBD Desktop has encountered an error and will now close', please follow our Error: 'SBD Desktop has encountered an error and will now close' guide
- Using Webroot - if your software hangs or closes on the opening splash window, please follow our Error - Sage Accounts hangs or closes on the opening splash window guide
- To make sure your firewall doesn't interfere with the Sage 50 Accounts Data Service, follow our Firewall requirements for Sage 50 Accounts guide
You can now follow our five step process to configure your antivirus software to work alongside Sage 50 Accounts.
1 - Exclude files used by Sage Accounts
Click the link to view a list of the extensions.
- Data files >
- Criteria files >
- Memo files >
2 - Exclude folders used by Sage Accounts
This section lists the folders Sage 50 Accounts uses. Excluding these from the anti virus real time scan may go a long way to improving the performance of your software.
- The Sage Accounts program directory.
- The Sage Accounts data directory. You should exclude the folder that contains the ACCDATA folder. If you don't want to exclude this entire folder, you should exclude ACCDATA and all folders inside it.
- C:\Program Files\Common Files\Sage SBD
- C:\Program Files\Common Files\Sage Line50
- C:\Program Files\Common Files\Sage Report Designer 2007
- C:\Program Files\Common Files\Sage Shared
- C:\Program Files\Sage EBanking
- C:\Program Files\Sage\AccountsService
- C:\Program Files (x86)\Common Files\Sage SBD
- C:\Program Files (x86)\Common Files\Sage Line50
- C:\Program Files (x86)\Common Files\Sage Report Designer 2007
- C:\Program Files (x86)\Common Files\Sage Shared
- C:\Program Files (x86)\Sage EBanking
- C:\Program Files (x86)\Sage\AccountsService
3 - Configure process exclusions
4 - Exclude URL's used by Sage software
Ensure your Firewall or antivirus software isn't blocking access to URLs used by your Sage software.
5 - Change the location of your report files
Running reports in Sage 50 Accounts creates temporary files. Your antivirus software scan may lock these files.
This section explains how to change the location of these files, so you can configure antivirus software to exclude a specific folder rather than all files with a certain extension.