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Modify your antivirus software to work alongside Sage 50 Accounts

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Summary

Configure your antivirus software to avoid compatibility issues with it and Sage 50 Accounts, including Remote Data Access.

Description

There may be times when the antivirus software you're using to protect your computer affects the performance of Sage 50 Accounts. For example, if your antivirus software classes a Sage 50 Accounts process or file as a threat, it could block it from running. This could cause your software to slow down or become unstable. Don't worry, you can configure your antivirus software to avoid this.

NOTE: We can't support you with modifying your antivirus software due to the ever changing setup and complexity of antivirus software. If you need help with the steps on this guide, please refer to your local IT support.

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Before you start

We've identified some issues with some popular antivirus providers.  If any of the below topics apply to you, click the link to find the specific solution.

You can now follow our five step process to configure your antivirus software to work alongside Sage 50 Accounts.

1 - Exclude files used by Sage Accounts

Files with the following file extensions are commonly used by Sage 50 Accounts. To stop your antivirus software from interfering with these files, we recommend you exclude them from the real time scanning routine

Click the link to view a list of the extensions.

 

2 - Exclude folders used by Sage Accounts

This section lists the folders Sage 50 Accounts uses. Excluding these from the anti virus real time scan may go a long way to improving the performance of your software.

    • The Sage Accounts program directory.
    • The Sage Accounts data directory.  You should exclude the folder that contains the ACCDATA folder. If you don't want to exclude this entire folder, you should exclude ACCDATA and all folders inside it.

32bit Windows:

    • C:\Program Files\Common Files\Sage SBD
    • C:\Program Files\Common Files\Sage Line50
    • C:\Program Files\Common Files\Sage Report Designer 2007
    • C:\Program Files\Common Files\Sage Shared
    • C:\Program Files\Sage EBanking
    • C:\Program Files\Sage\AccountsService
    • C:\Program Files (x86)\Common Files\Sage Report Designer
       

64bit Windows:

    • C:\Program Files (x86)\Common Files\Sage SBD
    • C:\Program Files  (x86)\Common Files\Sage Line50
    • C:\Program Files  (x86)\Common Files\Sage Report Designer 2007
    • C:\Program Files  (x86)\Common Files\Sage Shared
    • C:\Program Files  (x86)\Sage EBanking
    • C:\Program Files  (x86)\Sage\AccountsService 
    • C:\Program Files (x86)\Common Files\Sage Report Designer

3 - Configure process exclusions

When you add a process to a process exclusion list, your Antivirus software won't scan files opened by that process. You should now add the following relevant files as process exclusions in your anti virus software.

4 - Exclude URL's used by Sage software

Ensure your Firewall or antivirus software isn't blocking access to URLs used by your Sage software.

5 - Change the location of your report files

Running reports in Sage 50 Accounts creates temporary files. Your antivirus software scan may lock these files.

This section explains how to change the location of these files, so you can configure antivirus software to exclude a specific folder rather than all files with a certain extension.

Get further support

We've gathered a list of commonly used anti virus programs and links to the support areas of their websites.
   

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