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ERROR: 'Error 1920: Service Sage 50 Control Service failed to start'

Created on  | Last modified on 

Summary

How to resolve this error after installing Sage 50 Accounts.

Description

After installing Sage 50 Accounts, an error can prevent the Control Service from starting, even after restarting your computer.

'Error 1920: Service Sage 50 Control Service failed to start'.

Resolution

Disable antivirus when using Sage 50 Accounts v33.1

Some providers block the installation processes, but other antivirus tools can cause similar issues.

Known antivirus software linked to this issue includes:

  • Webroot SecureAnywhere
  • OpenText Core EndPoint protection

 

NOTE:

For help with disabling or making exclusions in your antivirus software, contact your local IT support team or the antivirus provider.

 

Modifying the antivirus

▼Webroot secure

Check for updates:

  1. Open Webroot.
  2. Click My Account .
  3. Select About Secure Anywhere.
  4. Click Check for Software updates.

If no update is available, the following working also works;

  1. Disable the Webroot SecureAnywhere antivirus.
  2. Begin the installation of Sage 50 Accounts.
  3. Enable the Webroot SecureAnywhere antivirus.
  4. Make an exlusion for the following:
  5. 64bit installation: Sage.UK.Accounts50.Data.Service.Control.x64_v33.exe
    32bit installation: C:\Program Files\Sage\AccountsServiceV33 (64bit)

 

▼OpenText Core EndPoint protection
  1. Disable the OpenText Core EndPoint protection antivirus.
  2. Begin the installation of Sage 50 Accounts.
  3. Right-click the OpenText icon in the taskbar, then click Control active process's.
  4. You will see that the control service.exe file name being flagged as monitor.
  5. Change that to Allow then installation will complete.
  6. Enable OpenText antivirus.

 

 

TIP:

Use our Data Service Manager that makes this process easier. To find out more, visit our using the Sage 50 Data Service Manager in v31 and above article.

 

Delete the Control Service folder

To resolve this issue, stop the Sage services and delete the Control Service folder.

If the issue persists, follow the steps in the Check the Windows System Information app section.

Check .NET settings

NOTE:

If you can't access any of the folders below, contact your IT support to arrange the necessary folder permissions. 

  1. Stop your data services. Stop both the Sage 50 Accounts Service and Sage 50 Accounts Control, for your software version.
  2. Browse to C:\Windows\Temp \.Net and delete any folders that refer to the Sage Control Service, for example: Sage.UK.Accounts50.Data.Service.Control_v29.

If the problem persists, continue to the next step.

Check that Microsoft .NET Framework 4.7.2 installed on your computer

  1. Hold down the Windows key  and press R then type appwiz.cpl and press OK.
  2. Select Turn Windows features on or off and select the Microsoft .NET Framework 4.XX checkbox, so it shows as  or  .
  3. Check that Microsoft .NET Framework 4.7.2 or above installed on your computer. To do this:
  4. Press the windows key + R,type control, then press OK.
  5. Go to Programs and Features then select .
  6. Enable Microsoft .NET Framework 4.7.2 or above.
  7. If you haven't installed Microsoft .NET Framework 4.7.2 or above, you can download and install it from www.microsoft.com
  8. If you have installed Microsoft .NET Framework 4.7.2 or above, you should install all appropriate Windows updates.
  9. Reinstall the required service pack or update that prompted the message.

Try restarting the data service. If the problem persists, reinstall the Sage Accounts Data Service. 

Install latest .NET version

Download and install the latest version of Microsoft .NET.

Check the Windows System Information app

  1. In the Windows search bar enter system information, then click System Information.

If this window populates, as shown in the image below - Then there’s no issue with the System Information App, so move onto the next section in this guide.

If the System Information window is blank or displays an error message, this indicates an issue. To resolve this:

  1. In the Windows search bar, enter cmd then right-click Command Prompt and click Run as administrator.
  2. Type net stop winmgmt, press Enter, if asked if you want to continue press Y, then press Enter.  
    ▼ Unable to stop winmgmt? 
    • Type winmgmt /resetrepository then press Enter

    This will report that the repository has been reset.

  3. Type net start winmgmt press Enter, then close the Command Prompt.

This can report that the WMI Service is has started, which is normal.

  1. Open Sage 50 Accounts and log in to the company. If the issue persists, continue to Step 6.
  2. Uninstall then reinstall Sage 50 Accounts. 

If the Windows System Information app is still blank, contact your IT administrator for further help. 

If the issue persists, contact Sage support.