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Disconnect a remote site from Remote Data Access - Sage 50 Accounts v27

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Summary

How to disconnect from a company and, if required, reconnect on Remote Data Access at a remote site when using Sage 50 Accounts v27.

Description

 NOTE: Using Sage 50 Accounts v28 and above - Read more >

In Sage 50 Accounts v27, the Remove Remote Data Access option makes it easy to disconnect a remote computer from a Remote Data Access company.

When would I need to do this?

NOTE: This doesn't disconnect the company from Remote Data Access, it only disconnects access to the company on the remote site you disconnect on. To completely disconnect the company, use our disconnect from Remote Data Access guide. 

Resolution

Before you start

The steps below are for Sage 50 Accounts v27. If you're using Sage 50 Accounts v28 and above please follow the steps in our alternative guide.

Disconnect from a Remote Data Access company at a remote site

To disconnect a remote site from a company that's shared through Remote Data Access, follow these steps at the remote site only.

 NOTE: If you're unable to access the Company Selection window or if you have issues logging in with your Sage Accounts (Sage ID) to remove Remote Data Access, please contact us for further help. 

  1. Open Sage 50 Accounts.
  2. On the Company Selection window, click the three dots to the left of the company you're disconnecting. 

     NOTE: If the Company Selection window doesn't appear, to reinstate it log into the software as normal then click Tools then click Options then Start up, select the Ask which data type.... check-box. You can now close the software and the Company Selection window appears when you open it again. 



  3. Click Remove Remote Data Access.

    NOTE: If this option isn't there, then this company dataset on this computer isn't on Remote Data Access.

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  4. Enter your logon name and password then click OK.
  5. Click Yes then click OK.

Next Steps

When you open Sage 50 Accounts, if you only had one company listed, the Active Setup wizard appears.

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If the Active Setup doesn't appear, click Add Company in the Company Selection window to be presented with these setup options.

 NOTE: If you have disconnected from Remote Data Access to reconnect, for steps on how to reconnect, use our access company data remotely guide.

You can create a new company, connect to data over a network, restore a backup, or click Download to connect or reconnect to a company on Remote Data Access.  

Find out more in our dedicated Help Centre

To help you with Remote Data Access,  we've pulled together everything you need!
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