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Disconnect a remote site from Remote Data Access - v27 only

Created on  | Last modified on 

Summary

How to disconnect from a company and, if required, reconnect on Remote Data Access (RDA) at a remote site when using Sage 50 Accounts v27.

Description

 NOTE: These steps are for v27 only, follow our alternative article for Sage 50 Accounts v28 and above.

The Remove Remote Data Access option makes it easy to disconnect a remote computer from an RDA company.

When to do this:

NOTE: This doesn't disconnect the company from RDA. It only disconnects access to the company on the remote site you disconnect on. To disconnect the company completely, use our disconnect from Remote Data Access article.

Resolution

Disconnect from an RDA company at a remote site

To disconnect a remote site from a company that's shared through RDA, follow these steps at the remote site only.

 NOTE: If you're unable to access the Company Selection window or if you have issues logging in with your Sage account, contact us. 

  1. Open Sage 50 Accounts.
  2. On the Company Selection window, click the three dots next to the company to disconnect. 
▼ Company Selection window doesn't appear

To reinstate it:

  1. Log in to the software as normal.
  2. Go to Tools, then Options, then Start up.
  3. Select the Show the Company List on start up check-box.
  4. Close the software and the Company Selection window appears when you open Sage 50 Accounts again.

 

Company Selection window with the three dots highlighted.



  1. Click Remove Remote Data Access.

    NOTE: If this option is missing, the company dataset isn't on RDA on this computer.

    Remove Remote Data Access option selected.

  2. Enter your logon name and password then click OK.
  3. Click Yes then click OK.

Next Steps

When you open Sage 50 Accounts, if you only had one company listed, the Active Setup wizard appears.

Add a Company window with the Download option selected.

To reconnect to RDA, select the Download option.  For more information, see our access company data remotely article.

If the Active Setup doesn't appear, click Add Company in the Company Selection window to see the setup options.

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