| | Description | Sometimes errors happen when submitting RTI (Real Time Information) data to HMRC. Use the steps in this guide to resolve these errors. Each error covers: Before you beginYou may need your login details for the HMRC portal, or call HMRC to make changes on their systems. You may need to check your employee personal details, and update in your Sage Payroll. |
| Resolution | To find the full error number: - Select the Summary tab.
- Find the HMRC Real Time Information (RTI) Scheme section.
- Select the Resolve button.
 - Make a note of the error number.
 - Find the error number from the list below, and work through the solution.
The HMRC servers do not recognise the credentials you have entered into your payroll. This error is caused by: To resolve this error check for spaces and special characters in the employee's name, address, and NI fields. To do this: -
Select the Employees tab. -
Select the employee name you want to check. -
In the Personal Details section, make sure the employee's NI number is correct. Remove any spaces from the start or end of the text. -
Select the Forename and Surname fields and remove any spaces from the start or end of the text. -
In the Contact Details section, select each field that contains the employee address. Remove any spaces from the start or end of the text. -
If there is nothing in the Street 2 field, you will need to enter the missing details. This may mean splitting the house number and street name if they are both included in the Street 1 text field. - Pay particular attention to the Postcode, as a double space between numbers will cause the issue.
- Select Save, and re-try the submission.
If the issue persists, check there are no special characters or spaces at the start or end of your business address. To do this: -
Select your business name from the top right corner of SBC Payroll. -
Select Manage Business Account. -
Select each field that contains details of the business address and remove any spaces from the start or end of the text. -
Select Save and re-try the submission. There is a negative amount in an employee pay. This could include National Insurance, among other things. The error occurs if you refund an amount through a pay run, but the amount is greater than the year-to-date total. HMRC does not allow any negative values in employee pay. For example: An employee’s pension year-to-date total is £20, but you refund them £30 in a pay run, HMRC won't accept a value of -£10. To resolve this error run the p11 and check if the brought forward values are correct. -
From the Year End tab, in the Tax year to report on drop-down, select the relevant tax year. -
Select Review Employee Pay (P11), then View P11 for all employees. -
Check the opening balance information is correct, and that there are no missing periods that you can’t account for. -
To correct an opening balance, select Employees and highlight the employee you need to amend. -
Select the Opening Balance tab and correct the values. If the P11 values are correct, and you still need to refund the employee an amount from a previous tax year: This will allow you to refund the employee without triggering the 4084 error.  NOTE: Opening balances only appear if you migrated to SBC Payroll and entered opening balances during the setup process.
This error is caused by: -
A character that HMRC doe not accept, such as ~ @ # $ [ \ ] ^ _ { } -
Mandatory information is missing from your Payroll data Check for spaces and special characters in the employee's name, address, and NI fields. To do this: -
Select Employees then the employee name you want to check (do this for each employee included in the submission for this pay run). -
On the Employee Details tab, select Edit. -
In the Personal Details section, check the employee's NI Number. If the NI number is correct, remove any spaces from the start or end of the text. -
Select the Forename and Surname fields. Remove any spaces from the start or end of the text. -
In the Contact Details section,check the employee's address. Remove any spaces from the start or end of the text. -
If there is nothing in the Street 2 field, enter the missing details. This may mean splitting the house number and street name if they are both included in the Street 1 text field. - Pay particular attention to the Postcode, as a double space between numbers will cause the issue.
-
Select Save, then re-try the submission. If the issue persists, check there are no special characters or spaces at the start or end of your business address. To do this: -
Select your business name from the top right corner of the SBC Payroll screen. -
Select Manage Business Account. -
Select each field that contains details of the business address and remove any spaces from the at the start or end of the text. -
Select Save, then re-try the submission. If you are submitting information for a previous tax year, HMRC will not accept the submission. HMRC can help with manual submissions of payroll information for a previous tax year. Contact HMRC’s Employer Helpline on 0300 200 3200. This occurs if the Accounts Office Ref or PAYE Reference in SBC Payroll is not correct. To resolve this error: -
Select Settings. -
Select Payroll Settings. -
Check the Accounts Office Ref or PAYE Reference field. -
Select Save, and re-try the submission. You haven’t activated Your online services account for PAYE submissions. If acting as an agent, you're not authorised by your client. Periodically, HMRC will automatically close PAYE schemes that have had no activity for some time. To resolve this, contact HMRC’s Employer Helpline: 0300 200 3600 and ask them to activate your account. If you are submitting as an agent, contact HMRC’s Employer Helpline: 0300 200 3600 for help checking your agent services account is set up correctly. This occurs when there is an invalid Corporation Tax reference. To check: - Select Settings.
- Select Payroll Settings.
- Check the Corporation Tax is correct.
- Select Save.
- Retry the submission
This means HMRC aren't expecting this employer to start filing RTI returns until a later date. You may have just registered your PAYE scheme with HMRC. It may not yet be live. To resolve this, contact HMRC’s Employer Helpline on 0300 200 3200 and ask them to check your RTI start date. This means HMRC has cancelled your employer scheme. This indicates that there has been £0 RTI submissions for a period of at least three months. If this happens, HMRC can close the company’s payroll scheme. To resolve this, contact HMRC’s Employer Helpline on 0300 200 3200. This means HMRC has cancelled your employer scheme. This indicates that there has been £0 RTI submissions for a period of at least three months. If this happens, HMRC can close the company’s payroll scheme. To resolve this, contact HMRC’s Employer Helpline on 0300 200 3200. You're sending an EPS (Employer Payment Summary) to HMRC to make them aware there is no payment due. You are doing this before the 5th of the tax month. The errors we show come to us from HMRC at the time of the submission. The errors listed in our article are the more common errors that occur. If you are experiencing an error that we haven't listed, contact HMRC’s Employer Helpline on 0300 200 3200. No error message at all could mean a problem in Payroll Settings. Check the Accounts Office Reference Number and PAYE reference for invalid characters. To check: - Select Settings.
- Select Payroll Settings.
- Check the Accounts Office Ref and PAYE reference for invalid characters.
- Select Save.
- Retry the submission
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