The following messages can appear when you email a layout from your Sage software:

• Error with the address [email protected] : Unknown Error. Please check Windows Event Log for more details
• Unknown Error. Please check Windows Event Log for more details

 NOTE: Find more information on compatibility in our what is the compatibility of my software with Microsoft Office article.

• ▼ Sage 50 Accounts

  Move Exchange Online mailboxes to on-premise

  Before you update your Sage 50 Accounts email settings, move your mailboxes to on-premise.

  Follow Microsoft's guidance to open move mailboxes between on-premises and Exchange Online. Contact your IT Support for further help.

  ---

  Updating your email settings within your software

  Back up your layouts, then apply the email settings:

  1. In Sage 50 Accounts, click Settings, then click Email Defaults.
  2. In the Email Program drop-down, click Microsoft Office Outlook.

  
  

  ---

  Or, move to on-premise and email from your software. Export layouts to PDF and attach them to your emails within Microsoft 365 or Online. Use our article on how to save reports and layouts to file.

• ▼ Sage 50 Payroll

  Move Exchange Online mailboxes to on-premise

  Before you update your Sage 50 Payroll email settings, move your mailboxes to on-premise.

  Follow Microsoft's guidance to open move mailboxes between on-premises and Exchange Online. Contact your IT Support for further help.

  ---

  Updating your email settings within your software

  1. Locate and select the document you want to email, then click Email.
  2. If a Criteria window appears, enter any relevant criteria, then click OK.
      TIP: If you've changed the email address you send layouts from, they go to your email Inbox or Drafts folder. If you didn't configure them, continue to step 3. 
     
     
  3. When prompted to send the document as an attachment, click Yes.
  4. In the Provider drop-down select Microsoft Outlook.
  5. In the Format drop-down, select the required document format.
  6. Click OK.

   

   

  Or, move to on-premise and email from your software. Export layouts to PDF and attach them to your emails within Microsoft 365 or Online. Use our article on how to save reports and layouts to file.

• ▼ Sage 200