[BCB:353:UKI - New DSM:ECB]Delete the Control Service folderTo resolve this issue, stop the Sage services and delete the Control Service folder. Stop the Sage services - Press the Windows Key + R on your keyboard and enter Services.msc then press Enter.
- Right-click the relevant service and click Stop.
- Sage Accounts v30 - Sage 50 Accounts Service v30
- Sage Accounts v29 - Sage 50 Accounts Service v29
- Sage Accounts v28 - Sage 50 Accounts Service v28
- Sage Accounts v27 - Sage 50 Accounts Service v27
- Sage Accounts v26 - Sage 50 Accounts Service v26
- Right-click the relevant control service and click Stop.
- Sage Accounts v30 - Sage 50 Accounts Control v30
- Sage Accounts v29 - Sage 50 Accounts Control v29
- Sage Accounts v28 - Sage 50 Accounts Control v28
- Sage Accounts v27 - Sage 50 Accounts Control v27
- Sage Accounts v26 - Sage 50 Accounts Control v26
Delete the Control Service folder - Press the Windows key + E then browse to C:\Windows\Temp\.net
- Right-click the Sage.UK.Accounts50.Data.Service.Control_vXX folder, click Delete then click Yes.
Restart the Sage services - Press the Windows Key + R on your keyboard then enter Services.msc and press Enter.
- Right-click the relevant service and click Start.
- Sage Accounts v30 - Sage 50 Accounts Service v30
- Sage Accounts v29 - Sage 50 Accounts Service v29
- Sage Accounts v28 - Sage 50 Accounts Service v28
- Sage Accounts v27 - Sage 50 Accounts Service v27
- Sage Accounts v26 - Sage 50 Accounts Service v26
- Right-click the relevant control service and click Start.
- Sage Accounts v30 - Sage 50 Accounts Control v30
- Sage Accounts v29 - Sage 50 Accounts Control v29
- Sage Accounts v28 - Sage 50 Accounts Control v28
- Sage Accounts v27 - Sage 50 Accounts Control v27
- Sage Accounts v26 - Sage 50 Accounts Control v26
If the issue persists, follow the steps in the Check the Windows System Information app section.
Check the Windows System Information app - In the Windows search bar enter system information, then click System Information
If this window populates, as shown in the image below - Then there is no issue with the System Information App, so move onto the next section in this guide. If the System Information window is blank or displays an error message, this indicates an issue. To resolve this: - In the Windows search bar enter cmd then right-click Command Prompt and click Run as administrator.
- Type net stop winmgmt, press Enter, if asked if you want to continue press Y, then press Enter.
- Type winmgmt /resetrepository, then press Enter.
This will report that the repository has been reset.
- Type net start winmgmt, press Enter, then close the Command Prompt.
This may report that the WMI Service is already started, which can be expected.
- Open Sage 50 Accounts and log in to the company. If the issue persists, continue to Step 6.
- Uninstall then reinstall Sage 50 Accounts.
If the Windows System Information app is still blank, then you should contact your IT administrator for further help.
If the issue persists, please refer to our Troubleshooting Sage 50 Accounts installations article. |
