When opening a company in Sage 50 Accounts using Remote Data Access (RDA), the following message appears:

'The Sage account you've entered has had its access revoked or the company is no longer available via Remote Data Access.
To enter an alternative email and password, click Retry.'

This message normally appears if the email address you use to download and sync the data for RDA no longer has access.

Refresh the connection locally

We recommend attempting to refresh the connection on the computer where the message shows first.

To do this:

1. Click Retry on the pop-up message shown above.
2. Enter your email address and password.
    NOTE: This is the same email address and password you used when connecting to RDA, displayed in the Company Selection window.

If this doesn't restore the RDA connection, continue through the guidance below to try another solution.

Check your access

NOTE: Check that you're using the correct email address. Sage 50 Accounts uses the email address on the Company Selection window.

Ask the Manager user to check that you still have RDA within User Management.

If you don't have access, have the Manager user grant permission and try again.

If this doesn't resolve the issue, follow the steps in the Clear the contents of the collaborate folder section.

Clear the contents of the collaborate folder

 TIP: These steps will help resolve the problem if you've authenticated with the incorrect Sage account associated with the Remote Data Access data. 

At the site where you're getting this issue, clear the collaborate folder.

If the issue persists, follow the Delete the queue.dta file section.