Generic My Sage log in email address used If your email is generic, for example accounts@business.com, and is accessible, you can still use this as the online administrator.  TIP: If you're unsure of the password, use the I've forgotten my Sage online account password article to resolve this.
I know the online administrator login You can use this login to assign administrator privileges to a new or existing user. You can then sign in as the new admin user and remove admin privileges from the user that has left. - If required, create a new user
- Give an existing or new user online admin access
- Remove access from the old user
Have access to their email address If you, or IT support, can access the email, you can using the article: I've forgotten my Sage online account password. Then follow the steps above to transfer the admin access to a different user.
No access to the online admin email or password If you haven't got access to the old online admin email and don't know their password, Contact us. Our support advisers will ask some additional security questions to proceed. Validate a further TWO of the following: - Last payment amount
- Recent Support Case topic
- Last invoice or order number
- Serial number / Activation code
- Contact name and email address of previous Primary Contact
- One-time code email verification, the agent you're speaking to will send you this
Need more help? Contact one of our experts now.
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