After a short while the 'There was a problem validating the licence. Please check the log files for details' error will display.

Run as administrator

The quickest way to resolve this is to run the Sage MTD Submissions Module as an administrator.

If the issue persists, follow the Rename the MTDBridgeCredentials and Entitlement folders section.

Rename the MTDBridgeCredentials and Entitlement folders

1. Browse to C:\Users\Administrator\AppData\Local\Sage\SageMTDBridge and open the SageMTDBridge.log in notepad.
2. In the SageMTDBridge.log, you can see the following:

'Error Sage.MTDBridge.Licensing.LicensingHelper Errors recorded:

Code: 101, Name: Web Error, Description: GetSessionID: Unable to connect to the remote server

Code 207, Name: No Internet Connnection Error, Description: Can't connect to the internet

Code 14, Name: Customer Account Locked Error, Description: One or more of the Serial Number Customer ID and/or additional info (postcode) have been locked out

ERROR Sage.MTDBridge.Licensing.LicensingHelper FetchCustomerEntitlement - There was a problem validating the licence.'

These errors indicate a connection issue between the MTDSubmission module and the Sage licensing server, due to Firewall or Antivirus settings. Modify your Antivirus and check the Firewall requirements to allow SageMTDBridge.exe to run without interruption. For help with this, contact your IT support.

3. If you see the log files similar to below:

'2019-03-06 11 : 58 :09, 719 ERROR Sage. UK. SSDP. SLS.Infrastructure.SoftwareRepository SelectMatchingLicences - No matching licences found

2019-03-06 11 : 58 :09, 734 ERROR Sage.MTDBridge.Licensing.LicensingHelper Error recorded:

code: 201, Name: No Valid Licences Error, Description: No valid licences found'

Entering the incorrect licence details when you first open the module can cause this issue. To resolve this, rename the MTDBridgeCredentials and Entitlement folders.

4. In File Explorer, browse to the following location, for example:
   • C:\Users\Administrator\AppData\Local\Sage\SageMTDBridge
   • C:\Users\<<<USERNAME>>>\AppData\Local\Sage\SageMTDBridge 
5. Right-click the MTDBridgeCredentials folder, select Rename, and rename to MTDBridgeCredentials.old. 
6. Repeat step 5, renaming the Entitlement folder to Entitlement.old.

Error Code 14

1. Modify your antivirus software to work alongside Sage 50 Accounts.
2. Follow our firewall requirements for Sage 50 Accounts article.