When you try to log in to your Sage account, you may see the error:

'Your sign in was unsuccessful. Please correct the errors and try again. The email or password provided is incorrect.'

This message can appear due to:

• An incorrect password
• An incorrect email address
• The activation email hasn't been received
• Logging into Sage 50 Accounts remote Data Access after changing the email address on your Sage Account 

Reset your password

1. Reset your password in the Sage Sign On screen.
2. Try logging in again and make sure your email address is correct.
3. Create a My Sage account for the email address you're using.

You can find more help with My Sage at the Account Management Centre.