Check if the error occurs in demo data
- On the Open Company window, select Demonstration Data.
- Then click OK.
- If the problem:
- Also occurs in demo data, the error isn't caused by corrupt data. Follow the Re-install Sage 50 Payroll section below
- Doesn't occur in demo data, optimise your data
Re-install Sage 50 Payroll
When you reach the steps to re-install your software, you must use the Run as administrator option when prompted in the guide.
If the problem still occurs, you need to continue to the Check the permissions on the data folder section.
Check the permissions on the data folder
- Press the Windows key
and E on your keyboard. - Browse to C:\ProgramData\Sage\Payroll\COMPANY_xxx.
To check the company folder, check the Open Company screen in Sage 50 Payroll.
- Right-click the relevant company folder then click Properties then click Security.
NOTE: If your data is located on a server, check the relevant folder.
You need to ensure the relevant users have modify access in the security permissions.
For help with amending permissions, contact your IT support.
Check the permissions on the installation folder
- Press the Windows key and E on your keyboard.
- Browse to C:\Program Files (x86)\Sage Payroll.
To check your installation folder, right-click your Sage 50 Payroll then click Properties then make a note of the Target. The installation folder is the folder before payroll.exe.
- Right-click the installation folder then click Properties then click Security.
You need to ensure the relevant users have modify access in the security permissions.
For help with amending permissions, contact your IT support.
Recreate the Payroll32 DSN data source
The Payroll32 DSN is used to communicate with the database. If this is missing or not accessible, then it can cause issues accessing the data.
To resolve this, you need to set up the Payroll32 DSN.
If the error still occurs, you need to Remove old companies.
Remove old companies
You may have one or more old companies on your Open company menu that you no longer process or use. These companies can cause this error, so you must delete them from your software.
When you delete companies from your software, you can keep their data on your computer. This is useful in case you need to refer to them in the future. To find out more, visit our how do I delete a company guide.
Error persists
If the error still occurs, contact Sage Technical Support >