There are a number of reasons why a backup of your Sage 50 HR data might fail. The most common are:

• If a user is still working in the software, the data becomes exclusively locked by them.
  If you are not able to ask them to log out, you can use the Remove Session utility to log them out of the software. For further information about this, please refer to article .
• Some antivirus software can cause your Sage 50 HR backup to fail and the software to subsequently lock.
  We recommend that, at least during backup, you deactivate on-access scanning of the Sage 50 HR share and the Sage MySQL temporary folder. For further information about this, please refer to article .
• The location to which you are backing up your files and data has reached full storage capacity.
  Clear some space on the drive or specify a different location for your backup.
• You do not have sufficient permissions to back up to the location specified.
  For further information about this, please refer to your systems administrator.
• You do not have sufficient permissions within Sage 50 HR to carry out backup and restore procedures.
  For further information about this, please refer to the software administrator.
• If you are using Windows Vista Home, backup can fail due to EFS Encryption. To back up your data you must first deactivate this. To do this, click Start and in the Start Search box type cmd. When cmd.exe appears in the Programs pane, right-click it and choose Run as Administrator. In the command prompt, type FSUTIL BEHAVIOR SET DISABLEENCRYPTION 1 then press Enter.
• Your Documents folder is over 2GB in size.
  Reduce the number of documents you store in Sage 50 HR. For example, you could create a secure folder on your network and instead of copying documents into Sage 50 HR, you can create shortcuts to them instead.

Backing up your data through the Sage 50 HR backup wizard is the recommended way, however you can also carry out  a manual back up. Read more >

NOTE: If the backup failure causes your PC to crash, you may need to restart the Sage 50 HR services and clear session locks. For further information about this, please refer to the following guides: 

- Sage 50 HR Services

- Sage 50 HR: Clear Locks