If Sage 50 HR is shut down unexpectedly and not by normal exit methods, for example if the PC crashes or power is cut, users logged in to the software at the time may be unable to log back in. The following messages may appear:
The required lock could not be obtained.
You cannot log in to at this time as it is currently being used by someone else.
Could not get a session lock.
Session locks might also occur at the end of the backup routine, or if the backup routine fails.
Cause
Resolution
Locate the Remove Session tool
You can use the RemoveSession.exe tool, which is an executable file installed with Sage 50 HR that removes locked sessions in the software.
The default location of RemoveSession.exe is C:\Program Files\Sage\HR. It's always in the same folder location as your software, so if your software is installed in a different location, that location also contains RemoveSession.exe.
Sage 50 HR v3.0 and below installed on 64-bit operating systems - If you've successfully installed Sage 50 HR on a 64-bit operating system, you will find that RemoveSession.exe doesn't work. Sage 50 HR was designed to work on 32-bit operating systems only. To resolve this issue on a 64-bit operating system, download and install the Sage 50 HR 64 bit update. Read more >
Sage 50 HR v3.2 and above installed on 64-bit operating systems - These versions are automatically 64-bit compatible and you can run the RemoveSession.exe tool as detailed below.
Run RemoveSession.exe
If you have a network version of Sage 50 HR, run RemoveSession.exe on the client computer.