ERROR: 'Unable to send all emails'

Solution Properties

Solution ID:

221018082438850

Last Modified Date:

Wed Jun 24 13:44:22 UTC 2026

Taxonomy Path:

Case category//I have a problem with...//email

Author:

[email protected]

ERROR: 'Unable to send all emails'

Description

The following messages can appear when you email a layout from your Sage software:

'Error with the address [email protected] : Unknown Error. Please check Windows Event Log for more details.'
'Unknown Error. Please check Windows Event Log for more details.'

Find more information on compatibility in our what is the compatibility of my software with Microsoft Office article.

Cause

Resolution

Select your software below to find the relevant steps:

▼ Sage 50 Accounts

Move Exchange Online mailboxes to on-premise

Before you update your Sage 50 Accounts email settings, move your mailboxes to on-premise.

Follow Microsoft's guidance to open move mailboxes between on-premises and Exchange Online. Contact your IT Support for further help.

Updating your email settings within your software

Back up your layouts, then apply the email settings:
In Sage 50 Accounts, go to Settings, then select Email Defaults.
In the 'Email Program' dropdown,select Microsoft Office Outlook.

Or, move to on-premise and email from your software. Export layouts to PDF and attach them to your emails within Microsoft 365 or Online. Use our article on how to save reports and layouts to file.

▼ Sage 50 Payroll

Move Exchange Online mailboxes to on-premise

Before you update your Sage 50 Payroll email settings, move your mailboxes to on-premise.

Follow Microsoft's guidance to open move mailboxes between on-premises and Exchange Online. Contact your IT Support for further help.

Updating your email settings within your software

Locate and select the document you want to email, then select Email.
If a Criteria window appears, enter any relevant criteria, then press OK.

If you've changed the email address you send layouts from, they go to your email Inbox or Drafts folder. If you didn't configure them, continue to step 3.

When prompted to send the document as an attachment, press Yes.
In the Provider dropdown select Microsoft Outlook.
In the Format dropdown, select the required document format.
Press OK.

Or, move to on-premise and email from your software. Export layouts to PDF and attach them to your emails within Microsoft 365 or Online. Use our article on how to save reports and layouts to file.

▼ Sage 200

Move Exchange Online mailboxes to on-premise

Before you update your Sage 200 email settings, you move your mailboxes to on-premise.

Follow Microsoft's guidance to open move mailboxes between on-premises and Exchange Online. Contact your IT Support for further help.

Updating your email settings within your software

Locate and select the document you want to email, then select Email.
If a Criteria window appears, enter any relevant criteria, then press OK.

If you've changed the email address you send layouts from, they go to your email Inbox or Drafts folder. If you didn't configure them, continue to step 3.

When prompted to send the document as an attachment, press Yes.
In the Provider dropdown select Microsoft Outlook.
In the Format dropdown, select the required document format.
Press OK.

Or, move to on-premise and email from your software. Export layouts to PDF and attach them to your emails within Microsoft 365 or Online. Use our article on how to save reports and layouts to file.

Steps to duplicate