Duplicate Bank feeds transactions incident

On 8 September 2025, we identified an issue with our bank feeds service that caused duplicate transactions to appear in some bank feeds.

We've resolved the cause of duplicate transactions in Bank Feeds, and the service is now available.

We've removed duplicate transactions from the Bank Feeds, but we recommend you check your posted transactions for any you need to delete.

Delete or reverse duplicate transactions

1. Go to Banking.
2. Open the bank account connected to your bank feed.
3. Review the transactions you processed during the live incident, from 8 September to 12 September.
4. If a transaction appears twice, delete or reverse the duplicate.

Resolve duplicate transactions in a bank feed