Why do duplicate transactions show?

There are several scenarios where this can happen.

• You have a connected bank feed but you also have transactions manually imported from a bank statement
• You disconnect your bank, then reconnect it using the same transaction start date
• There's an issue with your bank feed connection

The easiest way to handle duplicate bank feed transactions is to discard them from the bank feed.

If you notice duplicate transactions that shouldn't be there, discard them from the bank feed without processing.

1. From Banking, open the relevant bank feed.
2. Select the relevant transactions you want to delete using the checkbox.
3. Select Delete selected, then confirm the deletion by selecting Yes, delete.
    TIP: If a bank rule applies to a transaction, you’ll see a Rule applied label. Delete it using the same steps as any other transaction.

If you spot the duplicate after creating the transaction, delete it from Bank Activity.

How to delete bank transactions.

You cannot delete transactions included on a submitted VAT return. You will need to reverse these instead.

Edit or delete transactions included on a VAT return.

 NOTE: If you notice this happening regularly, Contact us to investigate further.