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Bank feeds - duplicate transactions incident

Created on  | Last modified on 

Summary

How to check your posted transactions following the resolved issue causing duplicate transactions in Sage Accounting bank feeds.

Description

On 8 September 2025, we identified an issue with our bank feeds service that caused duplicate transactions to appear in some bank feeds.

We've resolved the cause of duplicate transactions in Bank Feeds, and the service is now available.

We've removed duplicate transactions from the Bank Feeds, but we recommend you check your posted transactions for any you may need to delete.

Resolution

  1. Go to Banking.
  2. Open the bank account connected to your bank feed.
  3. Review the transactions you processed during the live incident (8 September - 12 September).
  4. If a transaction appears twice, delete or reverse the duplicate.

For further support deleting transactions, follow our support wizard: Edit or delete transactions in Sage Accounting.

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