Known issue: Connected services unexpected errors when connecting to data using a domain name

We've resolved the issue in Sage 50 Accounts, when connecting to your data with a domain name in the path.

You may encounter unexpected errors when using connected services if your data path includes a domain name, whether it's a mapped drive or a UNC path.

Find the UNC path for a mapped drive

1. Hold down the Windows Key and R.
2. Type CMD and press Enter.
3. In the CMD window, type net use, then press enter. 

A list of all mapped drives appears. The UNC path is in the Remote column. 

• Domain name example: \\sageserver.abc.local\Accounts\2024\Company.000
• UNC path example: \\sageserver\Accounts\2024\Company.000

Sage 50 Accounts v30.1 may crash when you click Reconnect using Sage account in the Manage cloud connection window and enter your Sage account credentials.

 NOTE:  This issue is resolved in v32.1 and above of Sage 50 Accounts. If you aren't using the latest version upgrade now.

 If you're unable to upgrade, follow our workaround.

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Workaround

Remove the domain name from the data path, using either the computer name only or the IP address.

To check your data path:

1. Back up your data.
2. Click Help then click About, then note the Data Directory in the Program Details section.
3. Close Sage 50 Accounts and browse to the following relevant folder to locate the COMPANY file.

Sage Accounts v32	C:\ProgramData\Sage\Accounts\2026\
Sage Accounts v31	C:\ProgramData\Sage\Accounts\2025\
Sage Accounts v30	C:\ProgramData\Sage\Accounts\2024\
Sage Accounts v29	C:\ProgramData\Sage\Accounts\2023\
Sage Accounts v28	C:\ProgramData\Sage\Accounts\2022\
Sage Accounts v27	C:\ProgramData\Sage\Accounts\2021\
Sage Accounts v26	C:\ProgramData\Sage\Accounts\2020\

4. Double-click the file and choose Select the program from a list and click OK.
5. In the Open With window, select Notepad then click OK.
6. Edit the data path to remove the domain name, click File then click Save.
7. Click File then click Exit.
8. Click File then click Save.

If the issue persists, check for offline network files. For more information, read our article data issues when using offline files.