Event log errors when sending emails with Microsoft Outlook or SMTP

There are two possible causes for this:

The email attachment on the layout is no longer available

1. Select the layout you're experiencing the issue with.
2. Click Edit to open the Sage Report Designer.
3. Click Report then Email Settings.
4. Click the Email Attachments tab and remove any attached files and click OK.
    TIP: If this window is empty, skip ahead to the Issue with the Outlook signature section. 
5. Click File then Save.
6. Try emailing the layout again.

Issue with the Outlook signature

1. In Microsoft Outlook, click File then Options.
2. Select Mail, then Signatures.
3. Click New and type the name for the signature then click OK.
4. Create a new signature, but don't add any text or images to it.
5. Click OK to close the window.

If you're using Sage 50 Payroll, you can now email your documents. With Sage 50 Accounts, follow the steps below before you email your documents.

1. In Sage 50 Accounts only, click Settings then Email Defaults.
2. Click the Invoices tab then in the Override Default Outlook Signature section select Yes - your new email signature.
3. Click Apply, expand Invoice and select the first layout 11" Inv|Crd Unit Price, With Discount.
4. Click OK then OK again to close the window.
5. Click Invoices and credits, select an invoice and click Print.
6. Select the layout in Step 6 and click Email.
7. If the document emails successfully, you'll follow Step 4 onwards to apply the new signature to all applicable layouts.

1. In Microsoft Outlook, click File then About Outlook.
2. Note your full version number.
    TIP: For example (Version 2303 build 16.0.16227.20202) 32-bit. 
3. Note the two digits after Build and compare to the Version stated in the error message.

The version stated in the error is what your software is trying to use. If the build you noted from Outlook is different, this is the cause of the issue.

To resolve this issue, run a repair installation of Microsoft Office. If the issue persists, uninstall then reinstall Microsoft Office. For help with doing this, contact your IT support.

 NOTE: You don't need to reinstall your Sage software. 

This error occurs when you need to register your Microsoft Outlook installation.

To resolve this issue, run a repair installation of Microsoft Office. If the issue persists, uninstall then reinstall Microsoft Office. For help with doing this, contact your IT support.

If the issue still occurs, it indicates there's a problem with the Microsoft Office entries in your Microsoft registry. Your IT support need to troubleshoot your Outlook installation to resolve this.

 NOTE: You don't need to uninstall and reinstall your Sage software.

Incorrect webmail settings cause this error. For help with correcting your settings, follow our use webmail (SMTP) to email documents article.

To resolve this, check your antivirus or firewall software for any email protection and disable it and attempt to send email again.

If the email sends without error, speak with your local IT support to exclude Sage applications from the email protection element of your security software.

If the issue persists, follow the steps in our Unable to apply Webmail settings using Email Defaults article.

Error: 'Unable to cast COM object of type Microsoft.Office.Interop.Outlook.ApplicationClass....'

An issue with the Outlook installation causes this error, for example after downgrading outlook.

Run a repair of the Outlook installation, then check you've resolved the issue. For help with doing this, or for further troubleshooting, contact your IT support.