ERROR: 'Backup queued' when backing up your data

1. Hold down Ctrl + Shift + Esc to open the Windows Task Manager.
2. Click the Processes tab.
3. If listed, right-click the following processes and click End Task:

• Sage 50 Check Data Standalone App - CheckDataStandaloneApp.exe *32
• Sage 50 Backup Standalone App - BackupStandaloneApp.exe *32
• Sage 50 Restore Standalone App - RestoreStandaloneApp.exe *32
• DataUtility.exe

1. Ensure all users log out of all computers with the software installed, then close Sage accounts.

2. Hold down Ctrl + Shift + Esc to open the Windows Task Manager.

3. Click the Services tab.

4. Right-click the relevant process, then click Stop: 

   
   Sage 50 Accounts Control
   Sage 50 Accounts Service
   
   

5. Right-click the relevant services, then click Start.

Need help which computer holds your data?  Use our where is my data kept? article.

  CAUTION: Don't use these steps as a permanent solution as this stops scheduled and concurrent backups working. 

While you have this feature disabled, all other users must log out to take a backup.

1. Click Settings, then click Company Preferences and click Parameters.
2. Clear the Enable Check Data and Backup with users logged in check box.
    NOTE: This option only appears if you’re licensed for more than one user. 
3. Click OK.