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Fix pension submission errors - Nest Pensions

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How to fix pension contribution errors when submitting to NEST Pension in Sage Payroll.


You may receive an error when you submit your pension contributions to Nest Pensions. Use the steps below to help fix the issue. 

We've explained each error message.

Points to note:

  • Terminology used is Nest terminology, not Sages.
  • Nest generates the errors at the time of the transmission
  • We list detailed steps to explain the cause of each error, and how to resolve them.
  • There is a glossary of common terms at the bottom of the article.

If you don't see your error listed, visit the Nest website to read their article Fixing errors (opens in a new tab).


Before you start

You may need to log into the Nest Pensions portal to compare employee information. We would recommend having login details to hand.

 NOTE: When comparing details between payroll and Nest Pensions, they must be identical. This includes capital letters, lower case letters, special characters, leading or trailing spaces. 

To find the full error message:

  1. Select Summary.

  2. From the Auto Enrolment / Pensions section, locate the failed submission. Select View Submission Details.

NEST pension contribution errors

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