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Unallocate transactions

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What happens when you unallocate a payment and credit notes from invoices in Sage Accounting.


How to unallcoate payments and credit notes from invoices. You may need to do this to:

  • Edit or delete (void) an invoice to which you have allocated a payment or credit note
  • The payment or receipt has been incorrectly allocated


How this works

Unallocating a transaction means that you remove the link between an invoice and the payment. You may want to do this if you have matched a payment to the wrong invoice, or when you need to edit or delete the invoice.

Once unallocated:

  • We update the invoice and show it as unpaid
  • We save the payment as a payment on account so you can match it to another invoice
  • The balance of your customer or supplier account remains the same
  • The balance of your bank account is not affected

 NOTE: Unallocating a transaction does not remove it from the bank reconciliation. 

What to do

For sales transactions read the Unallocate sales transactions help guide >

For purchase transactions read the Unallocate purchase transactions help guide >

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