What you need to know  NOTE: Unallocating a transaction does not remove it from the bank reconciliation.
Unallocate sales transactionsYou can remove the link bewteen a sales invoice and a payment in several ways depending how the receipt was allocated. - From the sales invoice. From here unallocate all receipts and credit notes from a single invoice. Use this when you want to edit the invoice.
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From the customer receipt. From here unallocate invoices from a single receipt. Use this when you want to edit the receipt. Find this on the Customer Activity page.
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From the customer allocation. From here unallocate payments on account or make changes where you have allocated several receipts and invoices in one session. Find this on the Customer Activity page.
 - From a credit note. From here unallocate the invoices from a single credit note.
- Open the sales invoice from the Sales invoice list or from your Contacts List:
- From Sales, select Sales invoices, and open the relevant invoice.
- From Contacts, select Customers, open the relevant customer, then the relevant invoice.
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From the Payments section, choose the Payment link under the Amount Paid.
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This shows all the payments and credits allocated to the invoice. From here you can unallocate the payment.
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 next to the receipt, Select Unallocate and Save.
 - If there's no icon, select the link in the Amount column. This opens the Allocation transaction.
- Clear the tick box next to any credit notes or receipts you want to unallocate, or if you just want to adjust the amount paid, select and adjust the Amount to Pay.
- Adjust the amount paid on the invoice to match the amount unallocated. Select next to the invoice, and reduce the Amount to Pay by the total of the unallocated receipts or credit notes.
- Select Apply.
- Make sure the Left to Allocate amount is zero and Save.
Do this if you want to amend or delete a customer receipt.This is can be useful if receipt is allocated to more than one invoice. -
Open the receipt from the Bank Activity or from your Customer Activity. - From Banking, select the bank account the receipt was paid into and open the relevant receipt.
- From Contacts, select Customers, select the relevant customer, then open the relevant receipt.
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Clear the tick box from the invoice you want to unallocate and Save.
Change the amount of the receipt Just adjust the receipt amount and the amount allocated to the invoice. - Change the Amount Received.
- If this is less than the original receipt amount, reduce the amount paid on the invoice.
- Select the pencil icon next to the Outstanding amount.
- Reduce the Amount to Pay to match the receipt amount.
- If this is more than the original amount, the extra payment will be saved as Payment on Account which you can allocate later.
Can't see an invoice? If no invoice is shown when you open the receipt, then the receipt was allocated as a Payment on Account, and you'll need to edit the customer allocation. Use this method to unallocate payments on account, or when you have allocated multiple invoices, receipts and credit notes in a one session. Whats a payment on account? This is just money that you've received from a customer (customer receipt), that wasn't linked to an invoice at the time. The date on the allocation is the day you allocated the transactions, not the date on the invoice, receipt, or credit note. - From Contacts, choose Customers and open the relevant customer.
- Open the relevant Customer Allocation.
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Clear the tick box next to any credit notes or receipts you want to unallocate.
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As the amount paid on the invoice has now changed, select the pencil icon next to the invoice, and reduce the Amount to Pay by the total of the unallocated receipts or credit notes.
 - Select Apply.
- Make sure the Left to Allocate amount is zero and Save.
Using the VAT Cash Accounting scheme? - All receipts must be declared on your VAT return
- As Payments on Account are not connected with an invoice, you need to specify the correct VAT rate. This is to make sure these payments are declared correctly on your VAT return
- When a payment is unallocated, it becomes a Payment on Account so a VAT rate is now required
- If the receipt has already been included on VAT return, the next return contains two entries
A correction for the original receipt, with a credit for the VAT paid A new transaction for the unallocated receipt
Change the amount paid Just adjust the amount paid on the receipt and the amount allocated to the invoice. - Select icon next to a receipt and adjust the Amount to Pay.
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As the amount paid on the invoice has now changed, select the icon next to the invoice, and reduce the Amount to Pay by the total of the unallocated receipts or credit notes.
 - Select Apply.
- Make sure the Left to Allocate amount is zero and Save.
- From Sales and Sales Credit Notes, and open the relevant credit note.
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From the Payments section, choose the Payment link under the Amount Paid. This shows all the invoices allocated to the credit note. - Select the link in the Amount column. This opens the Customer Allocation.
- Clear the tick box next to any credit notes or invoices you want to unallocate.
- If you're unallocating multiple invoices, or the credit note was part paying an invoice, adjust then Amount Paid on the invoice or credit note.
Select the pencil icon next to the invoice, and reduce the Amount to Pay by the total of the unallocated credit notes. Make sure the Amount Paid matches the value of the remaining allocated invoices. - Click Save.
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