Troubleshooting .DTA files

1. Make a note of the filename in the error message.
2. Click Help then click About then under Program Details note the Data Directory.
   Can't access the Help menu? Locate the data directory in the Company file.
3. Close Sage 50 Accounts.
4. Hold down the Windows key and press E then browse to the data directory noted.
5. Right-click the problem file then click Properties.
6. Ensure the Read-only and Hidden check boxes are clear then click OK.

Check the ACCDATA folder

If the Read-only or Hidden check boxes are selected on the problem file, there may be other DTA files flagged as read-only or hidden.

1. Before making changes, you must stop the services. 
2. Press the Windows Key + R on the keyboard and enter Services.msc then press Enter.
3. Right-click 'Sage 50 Accounts vXX and click Stop. For example, if you use Sage 50 Accounts v30, stop the Sage 50 Accounts Service v30.
4. Right-click the ACCDATA folder then click Properties and ensure that the Read-only and Hidden check boxes are clear.
5. Click OK and select Apply changes to this folder, subfolders and files then click OK.
6. Press the Windows Key + R on your keyboard and enter Services.msc then press Enter.
7. Right-click the following service you stopped and click Start.

If the issue persists, continue to the Log all users out of Sage Accounts then delete the QUEUE.DTA file section.

1. Take a backup of data files.
2. Close Sage 50 Accounts.
3. Press the Windows Key + R on the keyboard and enter Services.msc then press Enter.
4. Right-click 'Sage 50 Accounts vXX and click Stop. For example, if you use Sage 50 Accounts v30, stop the Sage 50 Accounts Service v30.
5. Hold down the Windows key and press E, then browse to the data path you noted previously.
6. Double-click the ACCDATA folder and locate the Queue.DTA file. 
7. Right-click and delete the Queue.dta file.
8. Press the Windows Key + R on your keyboard and enter Services.msc then press Enter.
9. Right-click the following service you stopped and click Start.

This file automatically recreates itself the next time you open Sage Accounts. Run the Check Data option to ensure that no corruption has occurred.

If the issue persists, continue to the Log all users out of Sage Accounts then restart the computer which holds the data section.

It's possible that the file has become locked. Correct this by restarting the computer that holds the data. Ensure all users are logged out of Sage Accounts before restarting the computer.

If restarting the server isn't possible, use the Computer Management console to close the locked file. Refer to the Windows User Guide, or network administrator if more help is needed.

If the issue persists, continue to the Run Check Data to check for errors section.

Use the Check Data option to check the health of the data files.