Report Designer frequently asked questions - July 2021

What do I need to do to get Reverse Charge messages to appear on my layouts?

There are a few options to get these messages to appear:

• If you use Sage 50cloud Accounts v26 or above, the standard layouts in the software already contain these messages.  If your standard layouts don't show this, you may be using layouts from v25 or below.  To fix this you can restore the reports and layouts only backup.  Find out how >
• If you use a customised layout that was originally created in v25 or below, you can edit the layout to add the Reverse Charge message.  Find out how >
  
  TIP: If the changes you've made to the standard layouts is minimal, we'd strongly recommend editing a standard layout in v26 or above and reapplying these changes.  Read more >
  
  

How can I print my P60s from Sage 50cloud Payroll?

If you intend to send paper copies of your P60s, your year end update contains P60 layouts designed to be printed onto plain paper.  Alternatively you can customise your existing P60 layouts to print onto plain paper.  Find out more >

To help you save on admin costs, why not upload P60s to the Online Payslips/P60s service? Find out more >

I'm having problems emailing from my software.  Where can I get help?

Our Email help centre has links to help you set up email for both Microsoft Outlook and Webmail, as well as troubleshooting issues when emailing.

Accounts email help centre >

Payroll email help centre >

I'm looking for a particular report in the software.  Where can I find it?

We've introduced a great new service that allows you to find the best report to meet your requirements, either by searching or selecting specific fields you require. Find your report now >

I need a report to be designed, what are my options?

if you've checked our which report service and can't find the report you need, our Reporting team within Professional Services can create customised reports and layouts for Sage 50cloud Accounts and Sage 50cloud Payroll, tailored to your requirements.  Find out more >

TIP: Don't forget to check out our Excel Report Design service, which can provide you with management and budget reports that the Report Design Service can't create.

Could you explain the invoice layout structure in Report Designer?

When you edit an invoice or credit note layout, you may notice that it is divided into several sections.  Each section is filtered to only appear in certain circumstances, for example for service invoices.

We've created a helpful guide that explain these sections and what they are used for.  Read more >

What are my alternatives to running reports?

You don't always need to run reports to get the information you need.  Using filters and searches you can customise most lists in Sage 50cloud Accounts.  Read more >