Nothing happens when uploading online P60s to Online Services

When you attempt to upload P60s from the Payroll Year End option, the loading window appears and nothing uploads to your Online Services.

Let's have a look at a few things we can do to resolve this.

Optimise your data

1. Close Sage 50 Payroll.
2. Ensure other users aren’t logged on to the company.
3. Open Sage 50 Payroll. 
4. On the Open Company window, click the company you want to optimise.
    NOTE: If you can't open your software as far as the Open Company window, you can repair your data instead. Look after your data > 
5. Click Optimise.
    NOTE: Depending on the size of your data, this may take a few minutes. 
6. When you have optimised your data, click OK then log in as normal.

Repair your data

1. Close Sage 50 Payroll.
2. Ensure other users aren’t logged on to the company.
3. On the Windows desktop, right-click Sage 50 Payroll.
4. Click Properties, then click the Shortcut tab.
5. Click Open File Location.
6. Locate and double-click DBUtilities.exe.
7. Select the required company, then click Repair.
   NOTE: We recommend running the Repair step twice.
8. Click OK, then click Close.

Try again, if the issue persists, please follow the steps below.

Add a works number

You may need to go through your employee records and add a works number to any that don't already have one.

1. Click Employee, then from the Employee List click the Works Number column heading.
   

   This sorts your employees into Works Number order any that don't have a works number will appear at the top of the list.

2. Click any employee without a Works Number to highlight them.
3. Click Employee Record, click the Employment tab.
4. In the Works Number, enter a value.
   
   
   
   TIP: We recommend you use the same number as the Reference number on the Personal tab of the Employee Record.
5. Click Save and repeat for any other employees without a Works Number.
6. Upload the P60s again.
   
   

   The steps to upload your P60s slightly differ depending on what services you use, select your Online Service below to get the correct steps.

   • Upload P60s to Sage HR Online Services >
   • Upload P60s - Online Bureau >
   • Not sure?

Has this resolved the problem?

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