Blank MTD screen when you submit VAT Return

Summary

When you submit a VAT Return for Making Tax Digital (MTD) in Sage 50 Accounts, the HMRC screen is blank.

Description

Either the HMRC online service screen is blank, or the window shows as loading for a prolonged period of time. To resolve this, refresh the Launchpad Settings.

Resolution

Refresh the Launchpad Settings

  1. Close Sage Accounts and browse to C:\ProgramData\Sage\Accounts.
     NOTE: If you can't see ProgramData, follow our guide to show hidden folders. 
  2. Locate and right-click the Launchpadsettings.xml file.
  3. Click Rename and type LaunchpadSettings.old
  4. Restart Sage Accounts, then re-open the reconciled VAT Return.
  5. Submit the VAT Return again.

Issue persists

If the issue still occurs, repair your current installation of Sage 50 Accounts.

Solution Properties

Solution ID
200427112540605
Last Modified Date
Wed Feb 12 11:45:05 UTC 2025
Attributes
Product Details
Modules: Tax
Modules: VAT
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