Skip to content
logo Knowledgebase

MTD - Blank screen when submitting a VAT Return

Created on  | Last modified on 

Summary

When you attempt to submit a VAT Return for Making Tax Digital (MTD), a blank screen may appear on the HMRC online service. A similar issue occurs where the window shows as loading for a protracted period of time.

Description




Resolution

NOTE: This issue is resolved in v26 and above. Update to the latest version.

If you're using version 25 or below, to resolve the issue follow the steps below:


  1. Close and re-open Sage Accounts, re-open the reconciled VAT Return.
  2. Try to submit the VAT Return again.

    If the problem persists continue, close Sage Accounts again, but re-open Sage by right clicking on the Sage icon on your desktop, then click Run as adminstrator. Try to submit the VAT return again.


Image

Benefits for your employees
We want to help your business where we can. That's why we're offering Sage Employee Benefits for free to Sage customers for the first three months.

Leave your details

Image